Job Description
C
Confidential
Angel one call center
Confidential • Mumbai, Maharashtra • via OLX India
28 days ago
Full–time
No Degree Mentioned
Apply on OLX India
Apply on BeBee
Apply directly on Jobaaj
Apply on GetMeReferred
Apply directly on Jobs - India | Trabajo.org
Job description
Angel one customer service
Report this listing
Fusion CX
Team Leader – Operations (Healthcare Support – Outbound) – Mumbai, India
Fusion CX • Mumbai, Maharashtra • via Fusion CX Careers
2 days ago
Full–time
Apply on Fusion CX Careers
Apply directly on Jobaaj
Job description
Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai, Maharashtra? Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai, Maharashtra. This customer service role is for a hands-on leader who can coach teams, maintain quality and compliance, and ensure excellent patient experience across outbound operations.
Job Description:
About the Role
As a Team Leader – Operations, you will guide and motivate your team, communicate goals and expectations, conduct skill checks and meetings, and ensure team adherence to quality and process guidelines. You will also handle escalations, support performance improvement, and maintain high standards for patient interactions.
Key Responsibilities
• Provide coaching, encouragement, and performance guidance to team members.
• Communicate team goals and identify areas for training or skill checks.
• Answer team member questions, help resolve problems, and support guideline compliance.
• Oversee team output to ensure quality, accuracy, and adherence to processes.
• Conduct regular team meetings to share best practices and update expectations.
• Ensure high patient satisfaction by effectively handling enquiries and complaints.
Note: Responsibilities may evolve based on business needs.
Job Requirements:
• Education: Graduate (Science background preferred).
• Experience: Minimum 2 years of documented experience as a Team Leader.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications such as Word and Excel.
• Ability to coach teams, manage performance, and handle escalations professionally.
• Organized, disciplined, and capable of managing operations in a WFO environment.
Why Join Fusion CX?
Lead with impact in a patient-focused operations team.
• Lead a dynamic team in a structured operations environment with clear performance outcomes.
• Develop leadership, coaching, and quality management expertise.
• Collaborate closely with operations and quality teams to enhance service delivery.
• Grow your career within a people-focused, performance-driven organization.
If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai, Maharashtra, apply now and shape your career with Fusion CX.
Confidential
Angel one call center
Confidential • Mumbai, Maharashtra • via OLX India
28 days ago
Full–time
No Degree Mentioned
Apply on OLX India
Apply on BeBee
Apply directly on Jobaaj
Apply on GetMeReferred
Apply directly on Jobs - India | Trabajo.org
Job description
Angel one customer service
Report this listing
Fusion CX
Team Leader – Operations (Healthcare Support – Outbound) – Mumbai, India
Fusion CX • Mumbai, Maharashtra • via Fusion CX Careers
2 days ago
Full–time
Apply on Fusion CX Careers
Apply directly on Jobaaj
Job description
Are you searching for team leader jobs in Navi Mumbai or leadership roles within call center healthcare support operations in Mumbai, Maharashtra? Fusion CX is hiring a Team Leader for a leading healthcare support process in Mumbai, Maharashtra. This customer service role is for a hands-on leader who can coach teams, maintain quality and compliance, and ensure excellent patient experience across outbound operations.
Job Description:
About the Role
As a Team Leader – Operations, you will guide and motivate your team, communicate goals and expectations, conduct skill checks and meetings, and ensure team adherence to quality and process guidelines. You will also handle escalations, support performance improvement, and maintain high standards for patient interactions.
Key Responsibilities
• Provide coaching, encouragement, and performance guidance to team members.
• Communicate team goals and identify areas for training or skill checks.
• Answer team member questions, help resolve problems, and support guideline compliance.
• Oversee team output to ensure quality, accuracy, and adherence to processes.
• Conduct regular team meetings to share best practices and update expectations.
• Ensure high patient satisfaction by effectively handling enquiries and complaints.
Note: Responsibilities may evolve based on business needs.
Job Requirements:
• Education: Graduate (Science background preferred).
• Experience: Minimum 2 years of documented experience as a Team Leader.
• Strong verbal and written communication skills.
• Proficiency in MS Office applications such as Word and Excel.
• Ability to coach teams, manage performance, and handle escalations professionally.
• Organized, disciplined, and capable of managing operations in a WFO environment.
Why Join Fusion CX?
Lead with impact in a patient-focused operations team.
• Lead a dynamic team in a structured operations environment with clear performance outcomes.
• Develop leadership, coaching, and quality management expertise.
• Collaborate closely with operations and quality teams to enhance service delivery.
• Grow your career within a people-focused, performance-driven organization.
If you are exploring team leader jobs in Navi Mumbai or looking for call center leadership opportunities in Mumbai, Maharashtra, apply now and shape your career with Fusion CX.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader – Operations (Healthcare Support – Outbound) – Mumbai, India position is now open for candidates interested in the BPO Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.