Job Description
Role Responsibilities
Strategy
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD AML processes.
• Should be well-versed on the money laundering and CDD policies and procedures
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently.
• Give inputs from ground level after understanding the big picture.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within team and self.
• Proofreads work and/or checks the process delivered thoroughly to eliminate errors.
• When issues present consults with others to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
Strategy
• Awareness and Understanding on the Group AML, Sanctions & CDD Procedures.
Business
• Awareness on the Retail and Business Banking CDD Operations.
Processes
• Able to perform CDD related work which may not be straight forward and repetitive.
• Has good understanding of processes and products.
• Should possess good knowledge on CDD processes.
• Possesses and applies technical expertise to his area of work.
• Keeps up to date with changes to products and CDD AML processes.
• Should be well-versed on the money laundering and CDD policies and procedures
• Able to identify opportunities to automate repetitive logic based manual activities.
• Perform independent activities concurrently.
• Give inputs from ground level after understanding the big picture.
• Participate in the discussion on any system changes / projects and provide inputs.
• Supports and involves in change management plans in achieving mutual objectives to manage change.
• To provide support for UAT / UVT during any workflow changes and Field level validations.
• Open to suggestions and experimentation.
• To have a sense of urgency in meeting deliverables in TAT and Accuracy.
• To perform the assigned activities on time with no errors.
Behavioural Capabilities
Precision Accuracy
• Able to drive quality work within team and self.
• Proofreads work and/or checks the process delivered thoroughly to eliminate errors.
• When issues present consults with others to ensure he/she has resolved them in the appropriate way.
Client Centric
• Considers the impact of their actions on the end-to-end process and customer.
• Understands basic customer service requirement and able to apply same in own areas of work.
• Able to provide differentiated customer service for various types/ grades of customers.
• Treat all clients with respect and cultural awareness.
• Able to show empathy in terms of keeping the customer point of view while processing a transaction / working.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader| Retail Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.