Job Description
Role/Job Title: Team Leader Retail Liabilities CCU
Business: Customer Service
Function/ Department: Customer Experience
Place of work: Navi Mumbai (Customer Contact center)
Roles & Responsibilities:
'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members
Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Secondary Responsibilities:
'Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.
Key Success Metrics:
'Excellent written and spoken communication.
Good understanding of Credit Card products and processes,
Excellent convincing skills.
Business: Customer Service
Function/ Department: Customer Experience
Place of work: Navi Mumbai (Customer Contact center)
Roles & Responsibilities:
'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities
Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members
Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too
Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes.
Secondary Responsibilities:
'Ability to effectively collaborate with internal and external teams/stake holders.
Ability to manage challenging situations and go the extra mile.
Key Success Metrics:
'Excellent written and spoken communication.
Good understanding of Credit Card products and processes,
Excellent convincing skills.
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Retail Liabilities|CCU position is now open for candidates interested in the Bank Jobs sector. This role in Navi Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
