Team Leader Retail Liabilities|Inbound

Job details Job Type Full-time Full Job DescriptionRole/Job Title: Team Leader Retail Liabilities - Inbound Business: Customer Service Function/ Department: Customer Experience Place of work: Navi Mumbai (Customer Contact center) Roles & Responsibilities: 'Team Management -- Team leaders are in charge of other agents whom they would be expected to direct and control. Therefore, they must have excellent leadership skills and abilities Coaching and Mentoring: -- Team leaders are also expected to be great tutors and excellent mentors to their team members Goal Setting and Achievement: -- team leader would also be in charge of setting goals for others to achieve and therefore, he must be an achiever too Multitasking: -- Must be able to handle multiple tasks at the same time without errors and mistakes. Secondary Responsibilities: 'Ability to effectively collaborate with internal and external teams/stake holders. Ability to manage challenging situations and go the extra mile. Key Success Metrics: 'Excellent written and spoken communication. Good understanding of Liabilities/Assets products and processes, Excellent convincing skills