Job Description
Managing KEY SLAs such TAT and Accuracy for four processes
• Monitoring work queues on daily basis to ensure Turnaround time is met for every request received
• Review the errors received for team and perform RCA to understand reason for error and controls plans
• Closely work with Client in case of any gap in the procedure or any special requests
• Proactively alert the CTS leadership in case if a risk identified
• Prepare performance update on daily basis to create awareness within team
• Track details such as received volume, completed volume, forecast volume, AHT, Accuracy and TAT
• Prepare Daily, Weekly, Monthly Reports as per the requirement of the processes and account
• Work with Compliance team in regular intervals to ensure process is in compliant with all regulations
• Conduct One on One discussions with reps to make awareness about their performance in team
• About company
Give a Brief Summary Of What Your Company Does
Roles and Responsibilities
Outline the activities a person will perform on a regular
Desired Candidate Profile
Specify Required Technical Expertise, Previous Job Experience Or Certification
Perks and Benefits
Mention salary details like reimbursement, breakup of salary, facilities available
Skills: b2b,b2c sales,bpo call center
• Monitoring work queues on daily basis to ensure Turnaround time is met for every request received
• Review the errors received for team and perform RCA to understand reason for error and controls plans
• Closely work with Client in case of any gap in the procedure or any special requests
• Proactively alert the CTS leadership in case if a risk identified
• Prepare performance update on daily basis to create awareness within team
• Track details such as received volume, completed volume, forecast volume, AHT, Accuracy and TAT
• Prepare Daily, Weekly, Monthly Reports as per the requirement of the processes and account
• Work with Compliance team in regular intervals to ensure process is in compliant with all regulations
• Conduct One on One discussions with reps to make awareness about their performance in team
• About company
Give a Brief Summary Of What Your Company Does
Roles and Responsibilities
Outline the activities a person will perform on a regular
Desired Candidate Profile
Specify Required Technical Expertise, Previous Job Experience Or Certification
Perks and Benefits
Mention salary details like reimbursement, breakup of salary, facilities available
Skills: b2b,b2c sales,bpo call center
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader sales position is now open for candidates interested in the Counter Sales Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Counter Sales Jobs is a plus.
