Job Description
1. Day to day management of the First Line Service Desktop function :
a. Ensure that the Service Desk is an excellent deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk / technical call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user's problems effectively and efficiently
White Horse Manpower Consultancy Pvt. Ltd.
Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Exit of Commercial Street) Shivajinagar Bangalore 560051.
Please call for both In station & Outstation interview scheduling
Call Rina 8+706XXXXXX+0800516 +0667+4652
Free Recruitment & Spot Offer Letter
Thanks and Regards
a. Ensure that the Service Desk is an excellent deliverer of Technical Service
b. Ensure that the call logging system is fit for purpose and is used effectively and efficiently by the team
c. Be responsible for the operational management of call assignments within the Service Desk team and to other parts of ICT Shared Service as appropriate
d. Undertake a weekly review of the First Line Service Desk / technical call queues
e. Assist with maintaining the inventory of Council computer assets and software licenses
f. Discover, diagnose and triage user's problems effectively and efficiently
White Horse Manpower Consultancy Pvt. Ltd.
Floor, Jumma Masjid Golden Complex, Jumma Masjid Rd, (Exit of Commercial Street) Shivajinagar Bangalore 560051.
Please call for both In station & Outstation interview scheduling
Call Rina 8+706XXXXXX+0800516 +0667+4652
Free Recruitment & Spot Offer Letter
Thanks and Regards
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader Technical BPO for Desktop position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
