Job Description
Apply on MNC Jobs
Team Leader (tele Sales)
T
Tide Platform
New Delhi, Delhi
Apply on MNC Jobs
1+ hours ago
Full–time
About You
As a Team Lead, you'll supervise a team of tele-callers/ Onboarding specialists, who will connect with potential members who have expressed an interest in signing up for the Tide services. You will oversee the sales operations, ensuring to reach the goals within the allocated timeline. You will primarily be responsible for devising sales strategies, evaluating team performance, assigning tasks, and providing the best sales support to potential customers. You are a leader, you are expected to encourage your team members and help them deliver the required targets as per the company's regulations and policies. To will have to manage different stakeholders and coordinate with different teams in order to achieve the required goals. Design the necessary processes/ policies for the team.
Some of the things you'll be doing:
• Recruiting, train & coach the team of tele callers
• Ensuring that the SLAs and quality targets are met
• Helping acquire a new customer base via the tele calling team's support
• Setting targets & motivates the team toward the achievement
• Assuming ownership and accountability for the timely and accurate identification and resolution of Operational/ QA issues
• Facilitating inter-departmental communication to provide sales support effectively
• Managing stakeholder engagement, seeking/ providing guidance ensuring timescales and requirements are met
• Preparing dashboard & performance reports
What you'll get in return:
• Competitive salary
• 25 days holiday with extra family friendly holidays
• Personal professional L&D budget per year
• Flexible working options
• Medical Insurance
• Life & Accidental Insurance
You'll be a great fit if:
• You have prior experience managing/ supervising a team in an outbound sales environment (at least 6 years of experience with 2 years of team handling experience)
• You have previous sales/ business development experience in either fintech/ banking or the NBFC industry (especially with account opening or cross-selling)
• You are confident, outgoing, and enthusiastic with excellent telephonic skills
• You are able to articulate complex information and present it to the team
• You have the ability to coach and develop an efficient team
• You are self-motivated and conscientious, with a desire to make a real difference to the business
• You have great excel skills, with knowledge of PowerPoint and MS suite
• You are autonomous and able to work in the ambiguous environment
• You have some knowledge of compliance, KYC, AML, and associated regulations
• You have experience with CRM tools (like Kustomer, Zendesk, Salesforce, etc.)
• You know how to manage different stakeholders and get the tasks/ goals completed within the timelines
• You are ready to work in rotational shifts and Saturdays/ Sundays
Who are Tide?
We're the UK's leading provider of smart current accounts for sole traders and small companies. We're also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.
Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.
We're scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.
We're also one of LinkedIn's top 10 hottest UK companies to work for.
Here's what we think about diversity and inclusion...
We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We're proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you'll be able to make a difference. If you share our values and want to help small businesses, you'll make an amazing Tidean.
#LI-MV1
Team Leader (tele Sales)
T
Tide Platform
New Delhi, Delhi
Apply on MNC Jobs
1+ hours ago
Full–time
About You
As a Team Lead, you'll supervise a team of tele-callers/ Onboarding specialists, who will connect with potential members who have expressed an interest in signing up for the Tide services. You will oversee the sales operations, ensuring to reach the goals within the allocated timeline. You will primarily be responsible for devising sales strategies, evaluating team performance, assigning tasks, and providing the best sales support to potential customers. You are a leader, you are expected to encourage your team members and help them deliver the required targets as per the company's regulations and policies. To will have to manage different stakeholders and coordinate with different teams in order to achieve the required goals. Design the necessary processes/ policies for the team.
Some of the things you'll be doing:
• Recruiting, train & coach the team of tele callers
• Ensuring that the SLAs and quality targets are met
• Helping acquire a new customer base via the tele calling team's support
• Setting targets & motivates the team toward the achievement
• Assuming ownership and accountability for the timely and accurate identification and resolution of Operational/ QA issues
• Facilitating inter-departmental communication to provide sales support effectively
• Managing stakeholder engagement, seeking/ providing guidance ensuring timescales and requirements are met
• Preparing dashboard & performance reports
What you'll get in return:
• Competitive salary
• 25 days holiday with extra family friendly holidays
• Personal professional L&D budget per year
• Flexible working options
• Medical Insurance
• Life & Accidental Insurance
You'll be a great fit if:
• You have prior experience managing/ supervising a team in an outbound sales environment (at least 6 years of experience with 2 years of team handling experience)
• You have previous sales/ business development experience in either fintech/ banking or the NBFC industry (especially with account opening or cross-selling)
• You are confident, outgoing, and enthusiastic with excellent telephonic skills
• You are able to articulate complex information and present it to the team
• You have the ability to coach and develop an efficient team
• You are self-motivated and conscientious, with a desire to make a real difference to the business
• You have great excel skills, with knowledge of PowerPoint and MS suite
• You are autonomous and able to work in the ambiguous environment
• You have some knowledge of compliance, KYC, AML, and associated regulations
• You have experience with CRM tools (like Kustomer, Zendesk, Salesforce, etc.)
• You know how to manage different stakeholders and get the tasks/ goals completed within the timelines
• You are ready to work in rotational shifts and Saturdays/ Sundays
Who are Tide?
We're the UK's leading provider of smart current accounts for sole traders and small companies. We're also on a mission to save business owners time and money on their banking and finance admin so they can get back to doing what they love - for too long, these customers have been under-served by the big banks.
Our offices are in London, UK, Sofia, Bulgaria, Hyderabad and Gurugram, India, where our teams are dedicated to our small business members, revolutionizing business banking for SMEs. We are also the leading provider of UK SME business accounts and one of the fastest-growing fintechs in the UK.
We're scaling at speed with a focus on hiring talented individuals with a growth mindset and ownership mentality, who are able to juggle multiple and sometimes changing priorities. Our values show our commitment to working as one team, working collaboratively to take action and deliver results. Member first, we are passionate about our members and put them first. We are data-driven, we make decisions, creating insight using data.
We're also one of LinkedIn's top 10 hottest UK companies to work for.
Here's what we think about diversity and inclusion...
We build our services for all types of small business owners. We aim to be as diverse as our members so we hire people from a variety of backgrounds. We're proud that our diversity not only reflects our multicultural society but that this breadth of experience makes us awesome at solving problems. Everyone here has a voice and you'll be able to make a difference. If you share our values and want to help small businesses, you'll make an amazing Tidean.
#LI-MV1
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader |tele Sales position is now open for candidates interested in the Bank Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
