Team Leader Tele sales BPO Hiring

Responsibilities Create an inspiring team environment with an open communication culture Set clear team goals Delegate tasks and set deadlines Knowledge or experience in equity share market stock market is preferred Oversee daytoday operations Monitor team performance and report on metrics Motivate team members Identify training needs and coaching agents Listen to team members feedback and resolve any issues or conflicts Encourage creativity and risktaking Suggest and organize team building activities Handling attrition Manage manpower attendance and new joiners Taking daily team briefing Listening to agents calls and providing feedback Achieving organization goals Requirements and skills Indepth knowledge of performance metrics Good selling skills Good in MS Excel Excellent communication and leadership skills Organizational timemanagement skills and people management skills Decisionmaking skills Working under pressure Flexible Adapting the change Grasping skills Innovative mindset Confidence Quality Analyst