• Team Management
• Performance drive from team as per process expectation
• Reporting & Target setting for team members as per process requirement.
• Good on excel.
• People Management and Motivation spreading skills.
• Good on Communication in terms of cascading the knowledge and information to team through briefing.
• Good and supportive behaviour with Colleagues and supervisors.
• Should have basic knowledge of Call Center matrix like Shrinkage, Attrition, AHT, Login Hrs and Quality Etc.

(ref:updazz.com)