Team Leader

New Zealand Police is working with the community to make New Zealanders safe and feel safe.

We provide policing services 24 hours a day, every day, operating by land, sea and air, managing over 860,000 emergency calls a year and preventing crime and crashes.

We're working towards specific goals and targets that highlight our intent to work collaboratively with iwi and communities, other government sectors and business partners to deliver 'Our Business' and achieve long-term change.

Role Overview

The Police Infringement Bureau (PIB) is responsible for managing Police issued infringement notices, providing advice and guidance to customers regarding infringement notices.

As a Team Leader at the Police Infringement Bureau, you will lead, manage and develop a high-performing team to ensure exceptional service delivery.

Key Accountabilities:

Deliver Excellence: Ensure high-quality service, monitor efficiency and drive continuous improvement.

Lead and Mentor: Guide, coach and mentor team members, setting clear goals and fostering a positive culture.

Drive Performance: Set targets, conduct reviews and provide constructive feedback.

Collaborate Effectively: Liaise with internal departments and external partners for seamless service improvements.

Requirements

Leadership Excellence: Proven ability to inspire, guide and develop high-performing teams.

CUSTOMER FOCUS: Strong understanding of customer service principles with a commitment to delivering exceptional service.

Communication Skills: Excellent verbal and written communication skills to effectively convey goals and feedback.

Problem-Solving: Demonstrated ability to resolve conflicts and manage operational challenges efficiently.

About Us

New Zealand Police is the lead agency responsible for preventing crime and enhancing community safety.

It works in partnership with individuals, communities, businesses and other public sector agencies towards the vision of making New Zealand the safest country.