Job Description
Job description
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
In this role, you will:
• Be ITSO for WFM IT Services
• Ensure that service reviews are completed timely and act upon findings.
• Ensure service is compliant in EIM, PLADA, ICE etc
• Provide system support of business applications and resolve problems that may occur during business hours and non-business hours.
• Provide on-going support and maintenance on existing IT solutions
• Require good experience in developing Windows and Web applications using ASP.Net, c#.NET and VB.NET.
• Require good knowledge in WPF, WCF, LINQ and MVC
• Adequate knowledge in Angular JS, Angular, Node JS and Bootstrap
• Require knowledge in ORACLE or SQL Database
• Require knowledge in JavaScript, JQuery and AJAX.
• Adequate knowledge in Entity Framework
• Adequate knowledge on Agile and Devops tools (Jira, Sonar, GitHub and Jenkins)
• Ability to work with minimal supervision, work independently, proactively and under pressure against multiple deadlines and to contribute to a larger team; to have flexible approach to responsibilities
• Ability to develop relationships with external and Internal support teams/stakeholders
• Ability to drive crisis calls during outage/degrade incidents
• Ability analyses the Incidents, should be able to troubleshoot and resolve the incidents timely manner
• Manage incident management for Automation IT and improve the MTTA and MTTR
• Ability to generate service quality report and present to Management on timely manner
• Review all GSD change request for controls and ensure they are compliant
• Ensure to work with relevant stake holders to get RCA for all Medium/High Impact incidents
• Ensure the remediation action (from RCA) to be implemented and replicating the recommendations in other instances
• Look for opportunities to improve Release/Service management process
• Ensure Housekeeping activities are processed as per plan
• Ensure best practices are implemented in all Infra environments/instances Requirements
To be successful in this role, you should meet the following requirements:
In this role, you will:
• Minimum 8+ years IT experience, Technical Degree preferred
• 5+ Experience in C# or VB.NET language to debug the issues with code.
• ITIL Knowledge and certificate
• Experience on Change, Release, and Incident management.
Soft Skills
• Excellent presentation, written and verbal communication skills
• Excellent presentation skill and hands on experience in producing good presentation
• Proven ability to learn and adapt to change quickly and easily
• Proactive attitude, ability to work independently and a desire to continuously learn new skills and
• technologies
• Prioritize and organize own work to meet deadlines
• Collaborate with a variety of stakeholders.
• Structured worker able to efficiently manage multiple tasks.
• Cultivates a collaborative and cooperative attitude
The health and safety of our employees and candidates is very important to us. Due to the current situation related to the Novel Coronavirus (-nCoV), we're leveraging our digital capabilities to ensure we can continue to recruit top talent at the HSBC Group. As your application progresses, you may be asked to use one of our digital tools to help you through your recruitment journey. If so, one of our Resourcing colleagues will explain how our video-interviewing technology will be used throughout the recruitment process and will be on hand to answer any questions you might have.
Some careers shine brighter than others.
In this role, you will:
• Be ITSO for WFM IT Services
• Ensure that service reviews are completed timely and act upon findings.
• Ensure service is compliant in EIM, PLADA, ICE etc
• Provide system support of business applications and resolve problems that may occur during business hours and non-business hours.
• Provide on-going support and maintenance on existing IT solutions
• Require good experience in developing Windows and Web applications using ASP.Net, c#.NET and VB.NET.
• Require good knowledge in WPF, WCF, LINQ and MVC
• Adequate knowledge in Angular JS, Angular, Node JS and Bootstrap
• Require knowledge in ORACLE or SQL Database
• Require knowledge in JavaScript, JQuery and AJAX.
• Adequate knowledge in Entity Framework
• Adequate knowledge on Agile and Devops tools (Jira, Sonar, GitHub and Jenkins)
• Ability to work with minimal supervision, work independently, proactively and under pressure against multiple deadlines and to contribute to a larger team; to have flexible approach to responsibilities
• Ability to develop relationships with external and Internal support teams/stakeholders
• Ability to drive crisis calls during outage/degrade incidents
• Ability analyses the Incidents, should be able to troubleshoot and resolve the incidents timely manner
• Manage incident management for Automation IT and improve the MTTA and MTTR
• Ability to generate service quality report and present to Management on timely manner
• Review all GSD change request for controls and ensure they are compliant
• Ensure to work with relevant stake holders to get RCA for all Medium/High Impact incidents
• Ensure the remediation action (from RCA) to be implemented and replicating the recommendations in other instances
• Look for opportunities to improve Release/Service management process
• Ensure Housekeeping activities are processed as per plan
• Ensure best practices are implemented in all Infra environments/instances Requirements
To be successful in this role, you should meet the following requirements:
In this role, you will:
• Minimum 8+ years IT experience, Technical Degree preferred
• 5+ Experience in C# or VB.NET language to debug the issues with code.
• ITIL Knowledge and certificate
• Experience on Change, Release, and Incident management.
Soft Skills
• Excellent presentation, written and verbal communication skills
• Excellent presentation skill and hands on experience in producing good presentation
• Proven ability to learn and adapt to change quickly and easily
• Proactive attitude, ability to work independently and a desire to continuously learn new skills and
• technologies
• Prioritize and organize own work to meet deadlines
• Collaborate with a variety of stakeholders.
• Structured worker able to efficiently manage multiple tasks.
• Cultivates a collaborative and cooperative attitude
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader|Global Ops position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
