Job Description
Overview - The Market Development team is our direct link to our customers and brings in the revenue. It includes sub teams like Renewals, HVM (High Value Memberships), Hubs, and Retail Centres. They might be spread across locations but they are united by one cause..."What's the sale for today?"
Role – As a Team Leader, you will be responsible for managing the team who is making sales calls and closing sales pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top performing leader is the one who is a product expert and demonstrates exceptional communication, problem solving and negotiation skills.
What you will do in this role
• Quality control of the calls.
• Responsible for achieving daily and monthly collection target for the team.
• Managing the roster across the floor to ensure maximum manpower utilization.
• Managing attendance and leaves of the Team.
• Allocating Telecalling lists to Advisors.
• Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.
• Conduct daily briefings for the team members before the shift begins.
• Responsible for re-training of Advisors.
• Maintaining various reports related to Sales and accounts.
• Responsible for daily deposition of payment collected.
• Competition tracking (for processes performance, schemes).
• Performance Reviews of the team.
What you should have
• Bachelor's Degree.
• 2 years' experience developing the above skills.
• Experience must include tele-marketing job.
• Should be familiar with effective objection handling.
• Extremely detail oriented and ability to organize.
Brownie Points
• Experience in direct marketing and local promotion.
• Knowledge of the matrimonial industry
Role – As a Team Leader, you will be responsible for managing the team who is making sales calls and closing sales pitches with our members. To be a successful Team Leader, you should be persuasive and able to work in a high-pressure environment. Ultimately, a top performing leader is the one who is a product expert and demonstrates exceptional communication, problem solving and negotiation skills.
What you will do in this role
• Quality control of the calls.
• Responsible for achieving daily and monthly collection target for the team.
• Managing the roster across the floor to ensure maximum manpower utilization.
• Managing attendance and leaves of the Team.
• Allocating Telecalling lists to Advisors.
• Continuously give inputs to the team members of their progress reports, leave records, areas where they are lacking, etc.
• Conduct daily briefings for the team members before the shift begins.
• Responsible for re-training of Advisors.
• Maintaining various reports related to Sales and accounts.
• Responsible for daily deposition of payment collected.
• Competition tracking (for processes performance, schemes).
• Performance Reviews of the team.
What you should have
• Bachelor's Degree.
• 2 years' experience developing the above skills.
• Experience must include tele-marketing job.
• Should be familiar with effective objection handling.
• Extremely detail oriented and ability to organize.
Brownie Points
• Experience in direct marketing and local promotion.
• Knowledge of the matrimonial industry
💡 Quick Summary
Seeking a career-building opportunity? The Team Leader|Sales position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.