Team Lead|User experience journey

Team Lead-User experience journey-(WD50831)

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just right for you.

Data Analytics & Transformation Group

Key Accountabilities :-

• Adapt and shape the transformation priorities for India across all Business and Support units.

• Drive implementation of transformation initiatives across the India franchise

Job Duties & responsibilities :-

• Support all business and support units to define and prioritize transformation initiatives

• Work with local and regional stakeholders in implementing the transformation agenda for the Bank

• Structure, define and execute on the transformation priorities working closely with the unit heads and regional stakeholders

• Collaborate with regional & local counterparts to define and align measurable outcomes and drive the outcome metrics

• Engage with business and product teams on the problem formulation and create solution framework

• Drive the culture shift towards experimentation and innovation to shape the future

• Design and implement learning path for stakeholders on transformation skillsets

• Understand the unit's goals and help business to innovate and manage change while managing BAU.

Required Experience:-

Non-technical Experience:

• Strong expertise in at least 2 of the following: Design Thinking, UX / UI, Innovation, Training / Facilitation

• Must have significant experience managing multiple-stakeholder environments

• A self-starter and collaborator that flourishes in a fast-paced, ever-changing, and deadline-driven environment

• Should be a strategic thinker.

• Having understanding of Banking Products and Life Cycle Management preferred.

Technical Experience:

• Masters or equivalent professional degree holder with strong academic background

• 10+ years of relevant work experience, such as experience working in PMO, Design or development function in a similarly sized corporation

• Demonstrated success in the development and execution of transformation programs.

• Must be digital native possessing a strong interest in technology tools and latest advancements in the industry

• Ability to communicate complex ideas across a diverse team.

• Excellent written and oral communication skills.

Education / Preferred Experience:-

• Masters or equivalent professional degree holder with strong academic background

• Prior Working experience of working in multiple-stakeholder environments on transformation projects or programs