Do you want to be a leader of Application & Infrastructure monitoring?

Join us in building a Better Bank by driving challenging initiatives in Danske IT.

You will become part of an IT area of high priority in the bank, with the vision of truly changing the way the bank functions.

Better Ways of Working

The Better ways of working programme is part of a broader programme that will help Danske Bank transform the way it operates, divided in 3 streams:
• Customer Journeys acceleration
• Ways of Working redesign
• IT Industrialisation

The team

You will be joining to lead Application & Infrastructure Monitoring (AIM) team which is responsible for the monitoring of application, network and DT related monitoring (servers, virtualization, database, storage, backups, etc.). Our goal is to further improve customer availability by adopting modern stack/technologies for fast recovery, improving our monitoring setup and processes/framework used in everyday monitoring work.

You are a great fit if you enjoy working with people and you maintain your technical skills to solve issues with monitoring, processes we use and technical challenges.

Application and Infrastructure Monitoring Manager
• AIM manager is responsible for managing a team of up to 10 people which is monitoring our applications and infrastructure, to notice, identify and taking the necessary actions to mitigate the issue (or escalate if all else fails).
• Look to improve our monitoring setup (healthrules), processes, knowledge base, quality assurance and anything that can help us be better
• He/She will use coaching and mentoring practices to ensure that AIM team will be able to provide insights using monitoring tools, perform initial checks to indicate the direction or a potential root cause for the investigation. In addition, act as point of escalation within monitoring team to solve incoming cases.
• In addition, you'll become a critical person for AIM team and will be able to influence your own role as well as direction where and how organization is going.

10 to 12 years experience
• Bachelor of Engineering or Higher education in software development, engineering or equivalent experience.
• proven leadership experience of IT operations, engineering or equivalent.
• leading a team who was working with IT operations, engineering, or monitoring.
• proven track record of growing and inspiring people
• proven track record of high performing organization build-out
• previous hands on expertise in any IT engineering discipline

Nice To Have Experience (any from below)
• Previous coaching or mentoring experience
• managing servers (Windows & Linux)
• with server-side technologies such as Docker, Kubernetes, Openshift, etc;
• with any scripting or programing language (bash / python / perl / java script, php, C#, etc..).
• with networking concepts (SSH, FTP, DNS, Firewalls, Load balancing, etc.).
• Knowledge in Messaging and Streaming frameworks like – Redis, RabbitMQ, Kafka.
• Observability and monitoring tools such as as Grafana, Prometheus, ELK Stack, Nagios, Zabbix, etc.
• Application Performance Monitoring tools and techniques such as Zipkin, Jagger, Dynatrace, Appdynamics, DataDog, etc..

Personal Skills
• You care how people feel and actively work to increase their motivation
• You inspire others to do more than expected
• You create trust and psychological safety around you
• Excellent proven analytical, communication and inter personal skills
• Pro-actively seeking and suggesting improvements and best solutions
• Eager to share and expand your knowledge and expertise
• Value teamwork and failures as improvement opportunities
• Flexible and efficient
• Delivery Focus

About Danske Bank

Danske Bank is a Nordic bank with strong local roots and bridges to the rest of the world. For more than 145 years, we have helped people and businesses in the Nordics realise their ambitions. Danske Bank has more than 21,000 employees in 13 countries around the world who serve our 3.4 million personal, business and institutional customers. In addition to banking services, we also offer life insurance and pension, mortgage credit, wealth management, real estate and leasing services