Job Description
Team Manager-RELATIONSHIP BANKING GROUP-Customer Service
Grade-M3
Location- Thane
Function- Customer service
CTC- 7.70 lakhs
Job Description :
• Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
• Handling Emails communication queries.
• Liaise with Department in resolving the cases within defined TAT
• Preparing MIS/Dashboard and publishing it to respective stakeholders.
• Working on Projects as per business requirements.
• Working on NPS Matrix.
Job Role :
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Should have good knowledge of MS Excel, Power Point
Experience Level
Mid Level
Grade-M3
Location- Thane
Function- Customer service
CTC- 7.70 lakhs
Job Description :
• Managing a Team of Customer Service Executive who would be handling calls of the clients and addressing clients queries.
• Handling Emails communication queries.
• Liaise with Department in resolving the cases within defined TAT
• Preparing MIS/Dashboard and publishing it to respective stakeholders.
• Working on Projects as per business requirements.
• Working on NPS Matrix.
Job Role :
• Has customer centricity (Keeps the Customer First) in all perspective
• Has good communication skills (written and verbal)
• Should have good knowledge of MS Excel, Power Point
Experience Level
Mid Level
💡 Quick Summary
Seeking a career-building opportunity? The Team Manager - Customer Service in Relationship Banking position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.