Job Description
Roles and Responsibility
Business
• To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss.
Processes
• Negotiate & collect overdues from customers where required
• Exercise adequate control over Agency performance in terms of
• Recruitment & training of field collectors
• Managing agency and field collector productivity
• Capacity Planning
• Managing agency performance in terms of resolution - both front-end and net resolution
• Training on Code of Conduct and Compliance requirements
• Ensure proper documentation of Collection related activities and updating of CACS
• Timely assignment of Collection cases to Agencies
• Conduct periodic Collection Agency Audit
• Ensure legal recourse and follow up on delinquent accounts where applicable
• Ensure closure of complaints in timely manner
Business
• To effectively monitor and review portfolio allocated to collections agencies so as to ensure successful Recoveries with the objective of minimizing Net Credit Loss.
Processes
• Negotiate & collect overdues from customers where required
• Exercise adequate control over Agency performance in terms of
• Recruitment & training of field collectors
• Managing agency and field collector productivity
• Capacity Planning
• Managing agency performance in terms of resolution - both front-end and net resolution
• Training on Code of Conduct and Compliance requirements
• Ensure proper documentation of Collection related activities and updating of CACS
• Timely assignment of Collection cases to Agencies
• Conduct periodic Collection Agency Audit
• Ensure legal recourse and follow up on delinquent accounts where applicable
• Ensure closure of complaints in timely manner
💡 Quick Summary
Seeking a career-building opportunity? The Team Manager Personal Loan position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.