Job Description
Role: Team Manager-Social Media
Business: Customer Experience
Function/ Department: Customer Service Delivery
Roles & Responsibilities:
- Drive Business goals as per Business requirements with customer first attitude
- Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
- Ability to influence people across verticals and execute faster resolution for customers who have reached out on social media
- Proven record of high performance in teams managed or other projects/Role managed
- Very effective Team handling, interpersonal and collaborative skills
- Good MIS and analytics skills to decipher data points and trends
- Work to optimize productivity and efficiency for the entire team
- Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
- Strong focus on Quality, Revenue, Efficiency and cost management
- Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards
Secondary Responsibilities:
- Excellent MIS and analytical skills, Ability to effectively collaborate/influence with internal and external teams/stake holders.
- Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience
- Strong Verbal and written communication skills
Managerial & Leadership Responsibilities:
- Work to optimize productivity and efficiency of the team. Excellent people management and team building skills
Key Success Metrics:
- Solutions oriented approach to challenges
- Excellent written and spoken communication. MIS and analytical skills, optimize productivity and efficiency of the team
Business: Customer Experience
Function/ Department: Customer Service Delivery
Roles & Responsibilities:
- Drive Business goals as per Business requirements with customer first attitude
- Strong business and stakeholder managing capability. Ability to effectively collaborate with field teams, internal and external
- Ability to influence people across verticals and execute faster resolution for customers who have reached out on social media
- Proven record of high performance in teams managed or other projects/Role managed
- Very effective Team handling, interpersonal and collaborative skills
- Good MIS and analytics skills to decipher data points and trends
- Work to optimize productivity and efficiency for the entire team
- Ability to handle escalations and diffuse crisis situations .Strong business understanding of Asset, Personal and Business Banking products
- Strong focus on Quality, Revenue, Efficiency and cost management
- Go getter attitude, self-driven and able to work with minimal supervision and deliver expected business outcomes/Service Delivery Standards
Secondary Responsibilities:
- Excellent MIS and analytical skills, Ability to effectively collaborate/influence with internal and external teams/stake holders.
- Ability to manage challenging situations and go the extra mile. Think out of the box for improving customer experience
- Strong Verbal and written communication skills
Managerial & Leadership Responsibilities:
- Work to optimize productivity and efficiency of the team. Excellent people management and team building skills
Key Success Metrics:
- Solutions oriented approach to challenges
- Excellent written and spoken communication. MIS and analytical skills, optimize productivity and efficiency of the team
💡 Quick Summary
Seeking a career-building opportunity? The Team Manager | Social Media Operation | Customer Experience|Expectation position is now open for candidates interested in the Bank Jobs sector. This role in Navi Mumbai, offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
