Job Description
Create your best future and join Westpac as a Team Member
Kogarah, NSW based
Hours are: 9:30 am – 6 pm (Monday to Friday)
Permanent Full-time opportunity, Hybrid role
What’s the role?
Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering ‘magic’ moments for our customers, business partners and each other.
As a Team Member in Progress Payments team, you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer.
You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpac’s vision. This is achieved through managing and meeting our customer’s building loan needs, ensuring seamless processing and helping our customers to get into their homes.
What do I need?
Demonstrated experience in a customer-centric role
Excellent written and verbal communication skills
Strong attention to detail, ability to verify documentation details with accuracy
Experience working in a busy, fast-paced environment
Ability to learn new systems and process in a timely manner
Banking/finance services knowledge and experience desirable but not essential
Active listening and empathy to understand the customer/client needs
Please note: On-site training will be required from Monday to Friday for approximately 2 months and after successful training, hybrid work arrangements (2 days/week in office) will be considered
Why join us?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
Kogarah, NSW based
Hours are: 9:30 am – 6 pm (Monday to Friday)
Permanent Full-time opportunity, Hybrid role
What’s the role?
Mortgage Operations is a key part of our Group Operations team and is responsible for bringing our Group vision to life by building a team of the best home loan experts focused on delivering ‘magic’ moments for our customers, business partners and each other.
As a Team Member in Progress Payments team, you will be responsible for handling Inbound and Outbound calls from our customers regarding their loan application for construction of homes once the unconditional loan offer has been accepted and signed by the Customer.
You will be a key Member of the Mortgage Services Team within the Group Operations; and your role is paramount to helping contribute to the delivery of Westpac’s vision. This is achieved through managing and meeting our customer’s building loan needs, ensuring seamless processing and helping our customers to get into their homes.
What do I need?
Demonstrated experience in a customer-centric role
Excellent written and verbal communication skills
Strong attention to detail, ability to verify documentation details with accuracy
Experience working in a busy, fast-paced environment
Ability to learn new systems and process in a timely manner
Banking/finance services knowledge and experience desirable but not essential
Active listening and empathy to understand the customer/client needs
Please note: On-site training will be required from Monday to Friday for approximately 2 months and after successful training, hybrid work arrangements (2 days/week in office) will be considered
Why join us?
We’re obsessed with becoming our customers #1 banking partner for life and we’re looking for people who are passionate about helping us achieve that goal. In return we’re committed to making Westpac the best place to work in the country. Here are just a few of the ways we’re already doing that:
Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
Flexible work arrangements to help you achieve a greater work/life balance, and a variety of leave options including Culture, Lifestyle and Wellbeing leave.
Tailored learning and development opportunities to help your grow your career within the bank.
Lots of opportunities to ‘give back’ to the Community by getting involved in our many volunteering initiatives
Create your future today
To get started, simply click on the APPLY or APPLY NOW button
We’re all about creating a supportive and inclusive community. We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
If you need any adjustments during the recruitment process, you can find out more information and additional contact details by visiting the "People with Disability and/or needing Accessibility Requirements" page on our website .
💡 Quick Summary
Seeking a career-building opportunity? The Team Member position is now open for candidates interested in the Back Office Jobs sector. This role in New South Wales offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Back Office Jobs is a plus.
