Job Description
Job Description
. Handling customer escalations ofCredit Card / Retail Liabilities. Ensuring the customer complaints and issues are resolved within the organization's prescribed Turn Around Time (TAT).
. Responding to various queries and complaints raised by different Regulatory authorities like the Banking Ombudsman, Department of Banking Supervision etc. Candidates with good oral and written communication preferred.
. Liaising with various stakeholders in the Bank to ensure that customer complaints are resolved quickly and effectively.
. Ensuring Root Cause Analysis to understand if any structural changes can be initiated.
Job Requirements:
. Should have min 3 years work experience in Credit Card / Retails Liabilities, having handled customer queries and requests.
. Well versed with the relevant products, processes and systems
Job Role
Ability to Influence/relationship Management Skills.
. Strong interpersonal and communication skills (written and oral).
. Attention to details
. Handling customer escalations ofCredit Card / Retail Liabilities. Ensuring the customer complaints and issues are resolved within the organization's prescribed Turn Around Time (TAT).
. Responding to various queries and complaints raised by different Regulatory authorities like the Banking Ombudsman, Department of Banking Supervision etc. Candidates with good oral and written communication preferred.
. Liaising with various stakeholders in the Bank to ensure that customer complaints are resolved quickly and effectively.
. Ensuring Root Cause Analysis to understand if any structural changes can be initiated.
Job Requirements:
. Should have min 3 years work experience in Credit Card / Retails Liabilities, having handled customer queries and requests.
. Well versed with the relevant products, processes and systems
Job Role
Ability to Influence/relationship Management Skills.
. Strong interpersonal and communication skills (written and oral).
. Attention to details
💡 Quick Summary
Seeking a career-building opportunity? The Team Member position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
