The incumbent will be responsible for improving the overall Customer experience of the assigned Customer segment
S/he will have to identify customer pain areas across the Customer journey.
Prioritize & resolve the customer issues by simplifying process, relook at policies / practices...etc.
S/he will work with the business stakeholders like Product / Process / RCU /BSG / Digital and be responsible to implement the changes
S/he will also Project manage external agencies if engaged to support large scale customer journeys
Job Requirements

Customer orientation - Essential
Problem solving / Analytical – Essential
Project management skills – Essential
Result Orientation – Essential
Understanding of business - preferable
Appreciation of technology – preferable
Sales management or Operations exposure will be useful
Good communication skills – written and oral