Team Member - Customer Service-PERSONAL LOANS-Customer Service

Location

Hyderabad, Telangana

Full job description

Job Description ( Team Member - Customer Service)

Responsible to provide adequate and quick resolution to all the cases assigned

Analyze the complaint trend and present to the senior management

Preparing RCA ,Monitoring the cases and initiating corrective action

Liaise up and coordinate with business stakeholders to close the cases end to end

Job Requirement:

Banking knowledge is must (Loan division knowledge is preferred)

Good Communication skill (Verbal & Written)

Microsoft office hands-on knowledge (Excel/Powerpoint/Word etc.)

Graduate n above

Min. experience of 5 years n plus