Job Description
Customer Service Officers to address requests/complaints received from clients for all for Retail Asset Products (Eg: Home loan / LAP/Personal Loan). .Address all Service Request /Complaints and ensure all requests/complaints are closed within TAT .Digital Adoption for all Retail Asset Clients .Achieve Cross sell Targets set as per KRA's .Quality of Service Request and Resolution as given to customers. Job requirements: .Some experience in Customer Service would be an added advantage .Believes in team work .Taking ownership of customer issues and taking them to end to end resolution .Apply best practices and focus on areas of improvement .Focused towards achievement of own KRAs .Building rapport and coordinating with internal stakeholders and ensuring customer requests are addressed on time. .Proficiency in WORD and EXCEL/PPT preferred Eligibility: .Spent twelve months (applicant for same grade role)/eighteen months (applicant for next grade role) in the same division function role .Applications can be made for roles in same level or one level above
💡 Quick Summary
Seeking a career-building opportunity? The Team Member | Customer Service|PERSONAL LOANS|Customer Service position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.