Job Description
JOB Role: .Driving team performance on Requests /queries / complaints and resolving the same within the defined TAT's . Welcome calling / dispatch of welcome kits PDC/ NOC . Customer retention and limiting foreclosures as budgeted. . Responding to customer emails/letters and handling phone calls and walkins . Cross selling of CASA /PL/ Top Up/Insurance and other group products as defined - Generating Revenues . Lead Generation through references . Handling RBI and BO complaints and responding to them . Replying to customer emails and letters. . Reporting MIS and tracking it daily for team members. . Any other customer care related activities. . Handling team escalations and taking it to closure. . Handling 5 people who will be team members Job Requirements: . Qualification - Graduate from a recognized University. . Job Knowledge-Understanding of personal loans will be an added advantage Comfortable with handling customer walk-ins, open to doing sales and service . Skills & Experience Quick learner Excellent written and oral communication, Customer centric 3-4 years experience
💡 Quick Summary
Seeking a career-building opportunity? The Team Member | Customer Service|PERSONAL LOANS|Customer Service position is now open for candidates interested in the Bank Jobs sector. This role in bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.