Team Member International Voice Process

We are a Gurgaon Based leading Recruitment Partner for various reputed MNCs and Indian Corporates engaged in various Sectors on a PAN India basis for over a decade. Presently we are looking for the suitable profiles for a very large BPO Client as per the below given details. Please apply in confidence.

Position:

International Voice Process-Insurance

Education:

Graduate/Under Graduate

Experience:

Minimum 1-3 Years’ experience in a BPO, Banking Process, Mortgage/Insurance (US Voice)

Role:

 Good Knowledge of Insurance processing (US)

 Good Reading Comprehension i.e. ability to read text, understand its meaning and process it

 Has prior experience in back office operations

 Should meet the daily Production Target defined in the process

 Ensure accuracy, touch time and other applicable service levels of the transactional

processing

 Share & follow best practices

 Flexible for Shift rotations and 5 days a week working if required should support on

weekends (Saturday and Sunday). No Indian Holiday’s

 Should be able to perform in multiple processes

 Escalate any deviation to defined process & seek immediate assistance

 Good written & verbal English communication skills

 Excellent comprehension of written English, documents

Preferred immediate joiners.

Skills:

 Excellent Verbal & Written communication with neutral accent.

 Must have prior experience in international calling, preferable US.

 Domain expert in Insurance- USA.

 Computer skills – Windows OS, MS office 2003, Image Applications, Etc.

 Should understand customer Quality & productivity expectations

 Quick learner and adapt to changes quickly

 Good Typing Skills ( 30/35 words per minute)

Shift Timing:
• US shift timings
• Work from Office

Expected CTC: Upto 4.50 Lakh Per Annum