Job Description
Job Title Team Member- Phone Banking
Grade: Agents/ Executive
Location Ahmedabad
Roles & Responsibilities
• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Candidate Desire Profile
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Minimum 2 language skills required: Punjabi/ Gujrati/Marathi/Hindi/English
Salary Package:
Best in the industry
Education Qualification:
Minimum Graduate with any stream Or
Post Graduate with any stream.
Thanks & Regards
Korak Ghosh
Talent Acquisition Analyst
Mobile:
Grade: Agents/ Executive
Location Ahmedabad
Roles & Responsibilities
• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Candidate Desire Profile
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Minimum 2 language skills required: Punjabi/ Gujrati/Marathi/Hindi/English
Salary Package:
Best in the industry
Education Qualification:
Minimum Graduate with any stream Or
Post Graduate with any stream.
Thanks & Regards
Korak Ghosh
Talent Acquisition Analyst
Mobile:
💡 Quick Summary
Seeking a career-building opportunity? The Team Member of Phone Banking position is now open for candidates interested in the Bank Jobs sector. This role in Ahmedabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
