Job Title Team Member- Phone Banking

Grade: Agents/ Executive

Location Ahmedabad

Roles & Responsibilities
• To Attend the inbound calls of customers in Retail Liabilities and process the queries & requests to customer's satisfaction.
• To identify and convert the opportunities for cross selling (banking product) on customer's call.
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks.
• Ensure customer delight and consistent service experience, including timely resolution of customer queries/issues.
• Complete the logs specified by the process.
• Adherence to Information Security norms & quality process norms.
• To be aware of and comply with any updates about the process.
• Candidate Desire Profile
• Must be excellent communication skills Verbal & Written.
• Good listening skills and strong communication abilities.
• Be Confident and willing to learn with a flair for knowledge. Possess an upbeat, positive can-do attitude & works with integrity.
• Minimum 2 language skills required: Punjabi/ Gujrati/Marathi/Hindi/English

Salary Package:

Best in the industry

Education Qualification:

Minimum Graduate with any stream Or

Post Graduate with any stream.

Thanks & Regards

Korak Ghosh

Talent Acquisition Analyst

Mobile: 7001327168