Job Description
Oversee the quality initiative for the entire Outbound channel (VRM, OCC, NR and related multiple campaigns) at Customer Experience Centre covering all the locations (Thane, Noida, Bangalore).
Develop a robust quality framework and work closely with the channel to ensure adherence.
Manage and develop a team of Quality Analysts by implementing clear goals and objectives, productivity measures, development plans and career pathing opportunities.
Manage and monitor operational activities across locations related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).
Develop a robust quality framework and work closely with the channel to ensure adherence.
Manage and develop a team of Quality Analysts by implementing clear goals and objectives, productivity measures, development plans and career pathing opportunities.
Manage and monitor operational activities across locations related to successfully completing quality work (e.g., work plans/schedules, call monitoring, case files, productivity tracking and other quality reviews).
💡 Quick Summary
Seeking a career-building opportunity? The Team Member | Service Quality|HO SUPPORT|Service Quality position is now open for candidates interested in the Customer Care Executive sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
