Job Description
Description and RequirementsFunctional Responsibilities1. Provides expedient and accurate customer service to all client customers. Addresses customerconcerns, queries, issues, complaints, and/or places sales orders and product informationrequests. Prepares reports by accessing the account database, analyzing the information contained and providing useful accurate, and appropriate data.2. When necessary, escalates complex customer interactions to the appropriate party as designatedand identified for each issue, specially when these issues, concerns, complaints, and queries arebeyond one's jurisdiction and scope of knowledge.3. Performs callbacks/return calls to customers when initial calls are received during systemdowntimes. Ensures that the necessary customer care/inbound sales process and proceduresare carried out in callbacks.4. Takes the initiative to be updated with the latest account information from the client by reading e-mail updates sent and attending recurrent training sessions. Ensures one's own understanding ofaccount/program updates and applies this in daily work.5. Acts as a team player, interacting with fellow TSR's and contributing to team cohesion.Supports the Team Leader in all initiatives aimed at driving individual/team performance andattaining individual/team goals. Participates in team evaluations as scheduled by the TeamLeader to identify reasons behind the actual performance.6. Monitor one's own performance against established metrics and ensures the attainment of thesemetrics to effect overall account/program success. Solicits feedback from fellow TSR'sand the Team Leader on how to improve current performance.7. Maintains ownership and accountability for one's own performance, initiating regular interactionwith the Team Leader for coaching, mentoring, and acquiring performance feedback. Seeks outincreased work activities that intend to hone skills, competencies and work behaviors andAdditional Job Description Provides top quality customer service / technical support to all customers of the account/program.Attends to customer queries, concerns, and issues regarding services and/or sales orders and submitsaccurate data/reports on customer queries/sales orders. Takes advantage of every customer interactionas an opportunity to create customer loyalty, reduce customer attrition, and increase the client's competitiveadvantage over the other key players in the industry. Interacts with a team of TSR's and supportsthe Team Leader in all initiatives aimed at driving individual and team performance and attainingindividual/team goals
💡 Quick Summary
Seeking a career-building opportunity? The Team Member | Technical Support |BPO| Voice operation position is now open for candidates interested in the BPO Jobs sector. This role in Uttar Pradesh offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
