Job Description
JD – CEC Trainer
Exceptional interpersonal and communication skills
Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
Drive sales targets and implementation of sales strategies devised for process.
Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
Monitor calls on functional and behavioral parameters.
Has handled Nesting & OJT batches
Excellent coaching and mentoring techniques
Is able to identify Training needs based on call evaluation/ gap in product and process understanding
Candidate Profile
Minimum education – Graduate or Post Graduate
Should be a Trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
Must have excellent presentation and communication skills.
Having a team handling experience would be desirable
Experience in Credit Card & Retail Banking preferable
Exceptional interpersonal and communication skills
Plans and facilitates new hire training, refresher trainings and compliance based functional training to new and existing officers /employees.
Plan and Conduct Refresher on predetermined frequencies and ensure accuracy and effectiveness of training
Drive sales targets and implementation of sales strategies devised for process.
Conduct OJT and provide Coaching / Feedback and supervision during this period to the new hires.
Monitor calls on functional and behavioral parameters.
Has handled Nesting & OJT batches
Excellent coaching and mentoring techniques
Is able to identify Training needs based on call evaluation/ gap in product and process understanding
Candidate Profile
Minimum education – Graduate or Post Graduate
Should be a Trainer with 5-7 Years in Training preferably in a bank’s Customer Contact Center/ Call Center with relevant experience in Retail Liabilities/Credit Cards in Sales and Quality
Must have excellent presentation and communication skills.
Having a team handling experience would be desirable
Experience in Credit Card & Retail Banking preferable
💡 Quick Summary
Seeking a career-building opportunity? The Team Member|Training|CEC|HO SUPPORT|Training position is now open for candidates interested in the Bank Jobs sector. This role in Thane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.