Job Description
Service productivity & efficiency standards:
Close monitoring of the Shop Floor in order to ensure that the Unit achieves the set targets/ bench mark of the following service efficiency parameters at each shift:
Service Levels
Average Speed of Answer
Abandoned rate
Ensure that the PhoneBankers effectively carry out floor monitoring in order to clear the call queues resulting in quicker answer time
• Direct/ hands-on floor monitoring for ensuring service and cross sell balance
• Effective...
Close monitoring of the Shop Floor in order to ensure that the Unit achieves the set targets/ bench mark of the following service efficiency parameters at each shift:
Service Levels
Average Speed of Answer
Abandoned rate
Ensure that the PhoneBankers effectively carry out floor monitoring in order to clear the call queues resulting in quicker answer time
• Direct/ hands-on floor monitoring for ensuring service and cross sell balance
• Effective...
💡 Quick Summary
Seeking a career-building opportunity? The Team Mgr|Phone Bkg Apply position is now open for candidates interested in the Bank Jobs sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.