Job Description
Greetings of the Day!!! Job Description: • Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain Job Responsibilities- • Ensure successful execution of training needs • Measure program training effectiveness • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. • Send reports/MIS to the Operations team on the progress/pending status of activities • Review content at regular intervals to ensure all updates are incorporated • Participate in Internal & External Calibrations • Manage Knowledge Check for New Hires & Production Staff • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities- • Very Strong written and verbal communication skills (English) • Customer/ Client Handling Skills • Experience in any product/process/soft skill/up-skilling training • Open to Work in 24X7, 6 days working Rotational Candidate Profile: Desired Candidate Profile- • Min Graduate (Any) mandater • Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate) • Overall 3 years experience. • Strong understanding of and experience in product training in domestic / International BPO domain • Looking for immediate joiner (will add to advantage) Salary- Best in Industry Interested candidates matching the above requirement can call Ronica @ +038XXXXXX or share CV to RM0086XXXXXX@techmahindra.com
💡 Quick Summary
Seeking a career-building opportunity? The Tech Mahindra is hiring for Process Trainer in BPO | Kolkata position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.