Tech Mahindra is hiring for Process Trainer in BPO | Kolkata

Greetings of the Day!!! Job Description: • Tech Mahindra LTD_ Kolkata _ Hiring for Process Trainer in E Commerce Domain* Job Responsibilities- • Ensure successful execution of training needs • Measure program training effectiveness • Responsible for on-going observations of direct reports, providing guidance, mentoring and support that focus on performance improvement of the candidate. • Send reports/MIS to the Operations team on the progress/pending status of activities • Review content at regular intervals to ensure all updates are incorporated • Participate in Internal & External Calibrations • Manage Knowledge Check for New Hires & Production Staff • Should be aware about terminologies like TNI, TNA, BQM, Throughput etc. Knowledge, Skills and abilities- • Very Strong written and verbal communication skills (English) • Customer/ Client Handling Skills • Experience in any product/process/soft skill/up-skilling training • Open to Work in 24X7, 6 days working Rotational Candidate Profile: Desired Candidate Profile- • Min Graduate (Any) mandater • Min 1.5 years experience as a Sr.Process / Trainer from a BPO Non-Telecom process. (Mandate) • Overall 3 years experience. • Strong understanding of and experience in product training in domestic / International BPO domain • Looking for immediate joiner (will add to advantage) Salary- Best in Industry Interested candidates matching the above requirement can call Ronica @ +038540102 or share CV to RM00866468@techmahindra.com