Job Description
Greetings from Tech Mahindra!!!
TEAM LEADER - BPO @ Tech Mahindra
For Voice Process
Overall Exp - 5 Years Min
TL Exp : 2 Years Min (in BPO)
For Non Voice Process
Overall Exp - 3 Years Min
TL Exp : 2 Years Min from Non voice process (in BPO)
Job Description :
Position: Team leader - Domestic BPO at Tech Mahindra (BSG Division)
Selection criteria:
Round 1: Short listing of Resume based on eligibility criteria by Telephonic
Round 2: Ops Round
Eligibility:
Any Graduate (is a must)
Excellent verbal communicationin English.
1 to 4 years of experience in Domestic / International BPO.
Should have prior experience / knowledge in Domestic / International inbound & outbound voice process.
Should be currently designated as TL in the current / last organization.
Languages: English/Hindi
Note:
Work Location - Kolkata (Eco Sape / DLF - 2) Rajarhat
Job Description :
1) Should have Managed a Team of min 20 agents
2) Identifying & fulfilling day to day operational requirements for the team
3) Identify automation opportunities to enhance Front Line Resolution
4) Identify opportunities for process correction / improvements
5) Expected to do various Operational analysis
Roles and Responsibilities:-
Should (CSG KPI) ensure Back CSG KPI and SLA are met -Agent productivity ,Quality of closure audits score-CSAT Resolution-Repeats-TATs-Appeal and Escalation reduction
Should Handle Day to day escalation from customers -Support agents to achieve KPIs - Support Vodafone Team to launch New product and Services
Should Initiate & implement Process corrections with corp process team & Support Operational Improvement Projects initiated by Client
Should have Team management skills and maintain good rapport with Various Stakeholders @ client (Circle & Corp)
Technical Skills :
- System knowledge
- MS Office
Professional Skills :
Customer focus Oriented
Analytical Skills
2- 5 Years in front end
Has at least 2 year of exposure within BPO industry
Interested candidates can call Khusbhoo @ +330XXXXXX
TEAM LEADER - BPO @ Tech Mahindra
For Voice Process
Overall Exp - 5 Years Min
TL Exp : 2 Years Min (in BPO)
For Non Voice Process
Overall Exp - 3 Years Min
TL Exp : 2 Years Min from Non voice process (in BPO)
Job Description :
Position: Team leader - Domestic BPO at Tech Mahindra (BSG Division)
Selection criteria:
Round 1: Short listing of Resume based on eligibility criteria by Telephonic
Round 2: Ops Round
Eligibility:
Any Graduate (is a must)
Excellent verbal communicationin English.
1 to 4 years of experience in Domestic / International BPO.
Should have prior experience / knowledge in Domestic / International inbound & outbound voice process.
Should be currently designated as TL in the current / last organization.
Languages: English/Hindi
Note:
Work Location - Kolkata (Eco Sape / DLF - 2) Rajarhat
Job Description :
1) Should have Managed a Team of min 20 agents
2) Identifying & fulfilling day to day operational requirements for the team
3) Identify automation opportunities to enhance Front Line Resolution
4) Identify opportunities for process correction / improvements
5) Expected to do various Operational analysis
Roles and Responsibilities:-
Should (CSG KPI) ensure Back CSG KPI and SLA are met -Agent productivity ,Quality of closure audits score-CSAT Resolution-Repeats-TATs-Appeal and Escalation reduction
Should Handle Day to day escalation from customers -Support agents to achieve KPIs - Support Vodafone Team to launch New product and Services
Should Initiate & implement Process corrections with corp process team & Support Operational Improvement Projects initiated by Client
Should have Team management skills and maintain good rapport with Various Stakeholders @ client (Circle & Corp)
Technical Skills :
- System knowledge
- MS Office
Professional Skills :
Customer focus Oriented
Analytical Skills
2- 5 Years in front end
Has at least 2 year of exposure within BPO industry
Interested candidates can call Khusbhoo @ +330XXXXXX
💡 Quick Summary
Seeking a career-building opportunity? The Tech Mahindra is hiring for Team Lead Ops | Kolkata position is now open for candidates interested in the BPO Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.