Tech Mahindra II Pan India Work From Home ! Hiring For E-Commerce Process process

Job description

Interested candidates can coordinate with Recruiters for fixing interview (10AM -5PM)

Mr. Rolyma Khare -+91-7817-000-490

About The Tech Mahindra-

Tech Mahindra represents the connected world, offering innovative and customer-centric information technology services and solutions, enabling Enterprises, Associates and the Society to Rise. We are a USD 4.0 billion company with 107,100+ professionals across 90 countries, helping over 800 global customers including Fortune 500 companies. Our innovation platforms and reusable assets connect across a number of technologies to deliver tangible business value to our stakeholders. Tech Mahindra is also amongst the Fab 50 companies in Asia as per the Forbes 2014 List.

We are part of the USD 16.9 billion Mahindra Group that employs more than 200,000 people in over 100 countries. The Group operates in the key industries that drive economic growth, enjoying a leadership position in tractors, utility vehicles, information technology, after-market and vacation ownership.

Key Highlights-

Process: Voice/Chat/E-mail for leading E-commerce Client

Designation: Customer Service Associate

Qualification: Undergraduates/Graduate / Post Graduate/Drop out

Experience: 0 - 6 Years

Qualification and Experience: MBA/PG/Graduate/ Drop out/ UG.

Job Location: Work from Home/Work from Office

Employment Type: Contractractual till November 2024/Full Time

Shift Type: Rotational

Interview Process: Telephonic for Both Mode

Job Roles & Responsibilities:

Answer calls/emails/Chat professionally to provide information about products and services, take/cancel orders or obtain details of complaints.

Keep records of customer interactions, details of inquiries, complaints and comments as well as actions taken.

Process orders, forms and applications.

Follow up to ensure that appropriate actions were taken on customers' requests.

Refer unresolved customer grievances or special requests to designated departments for further investigation.

Knowledge, Skills and Attitude:

Should have very good convincing and selling skills.

Should have Excellent English communication skills.

Experience in Voice/Chat/e-mail process will be preferred

Should be very confident and presentable.

Fresher also welcome

Energy levels should be high