Job Description
Job Reference #
277437BR
Job Type
Full Time
Your role
Are you an expert when it comes to Change, Release & Incident Management ? Do you have a track record of influencing IT stakeholders and business partners? Do you have proven ability to work in large environments, covering both technical and business needs? We’re looking for a IT support analyst to:
• be responsible to deliver security patching, compliance review and timely remediation of vulnerabilities
• Work closely with IT Security Operations, business teams and infrastructure teams to identify, track, and plan accordingly to remediate open vulnerabilities on identified systems.
• Participate in Change Advisory Board (CAB) and Technical Review Board (TRB) meetings to discuss release scope and/or roadblocks.
• Negotiate, plan and manage patch activities.
• Generate & publish weekly/monthly patching status reports
• Schedule patches in patch deployment tool
• Escalation of issues/ potential problems to appropriate owners streams
• Raise & coordinate change requests
• Ensure all work activities adhere to the bank’s policies and procedures
• Organize & chair meeting with the implementers group on the patching schedule & planning
• Actively participate in project calls/meetings
• Should actively involve in testing of patching tools & provide inputs on tool functionality & enhancements if need be
• Work closely with release management team during the patching activity
• Provide support on incidents that occurred during or post patching
Your team
You'll be working with the Security Patch Management team in Pune is a function within Technology Services that provides support for coordinating server/database patching activities across all platforms. The team ensures to deliver patching, compliance review and timely remediation of vulnerabilities. An important part of Cyber Security.
Support Timings
Team provide 17x5 support from Mon-Fri. 24 hours Support on weekends during events on rotational basis
• General Patching Support Hours: Mon-Fri, 13:00 - 02:00 IST Regular Weekend Support : Sat 06:30 - Sunday 00:00 IST(Sat – 3 Shifts & Sun 2 Shifts on Rotation basis)
• Sunday Night Shift is applicable base on workload
• Must be willing to work rotating shift assignments and Holidays as per shift ROTA
Your expertise
• experience in IT support role within Financial services industry
• Bachelor degree in Technology or equivalent higher education in I.T.
• ITIL foundation certification highly desirable
• Strong Communication & Reporting skill
• Familiar with IT OS/Security Patch management Methodology
• Change management process
• Release management process
• Incident management process
• Basic SharePoint knowledge
• Proficient in MS Office (Excel,Outlook,Word)
• Knowledge on GSNOW/Tableau
• Able to communicate clearly and effectively across all levels
• Client-focused and ability to empathize with clients' needs and instill confidence that their issue will be dealt with efficiently and effectively
• Excellent team player
• Pro-active, positive personality and "can-do" attitude
• Strong learning capability and committed to self-development
• Able to adapt to changes and have flexibility in performing the support role
About Us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
How We Hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce
277437BR
Job Type
Full Time
Your role
Are you an expert when it comes to Change, Release & Incident Management ? Do you have a track record of influencing IT stakeholders and business partners? Do you have proven ability to work in large environments, covering both technical and business needs? We’re looking for a IT support analyst to:
• be responsible to deliver security patching, compliance review and timely remediation of vulnerabilities
• Work closely with IT Security Operations, business teams and infrastructure teams to identify, track, and plan accordingly to remediate open vulnerabilities on identified systems.
• Participate in Change Advisory Board (CAB) and Technical Review Board (TRB) meetings to discuss release scope and/or roadblocks.
• Negotiate, plan and manage patch activities.
• Generate & publish weekly/monthly patching status reports
• Schedule patches in patch deployment tool
• Escalation of issues/ potential problems to appropriate owners streams
• Raise & coordinate change requests
• Ensure all work activities adhere to the bank’s policies and procedures
• Organize & chair meeting with the implementers group on the patching schedule & planning
• Actively participate in project calls/meetings
• Should actively involve in testing of patching tools & provide inputs on tool functionality & enhancements if need be
• Work closely with release management team during the patching activity
• Provide support on incidents that occurred during or post patching
Your team
You'll be working with the Security Patch Management team in Pune is a function within Technology Services that provides support for coordinating server/database patching activities across all platforms. The team ensures to deliver patching, compliance review and timely remediation of vulnerabilities. An important part of Cyber Security.
Support Timings
Team provide 17x5 support from Mon-Fri. 24 hours Support on weekends during events on rotational basis
• General Patching Support Hours: Mon-Fri, 13:00 - 02:00 IST Regular Weekend Support : Sat 06:30 - Sunday 00:00 IST(Sat – 3 Shifts & Sun 2 Shifts on Rotation basis)
• Sunday Night Shift is applicable base on workload
• Must be willing to work rotating shift assignments and Holidays as per shift ROTA
Your expertise
• experience in IT support role within Financial services industry
• Bachelor degree in Technology or equivalent higher education in I.T.
• ITIL foundation certification highly desirable
• Strong Communication & Reporting skill
• Familiar with IT OS/Security Patch management Methodology
• Change management process
• Release management process
• Incident management process
• Basic SharePoint knowledge
• Proficient in MS Office (Excel,Outlook,Word)
• Knowledge on GSNOW/Tableau
• Able to communicate clearly and effectively across all levels
• Client-focused and ability to empathize with clients' needs and instill confidence that their issue will be dealt with efficiently and effectively
• Excellent team player
• Pro-active, positive personality and "can-do" attitude
• Strong learning capability and committed to self-development
• Able to adapt to changes and have flexibility in performing the support role
About Us
UBS is the world’s largest and only truly global wealth manager. We operate through four business divisions: Global Wealth Management, Personal & Corporate Banking, Asset Management and the Investment Bank. Our global reach and the breadth of our expertise set us apart from our competitors.
With more than 70,000 employees, we have a presence in all major financial centers in more than 50 countries. Do you want to be one of us?
How We Hire
This role requires an assessment on application. Learn more about how we hire: www.ubs.com/global/en/careers/experienced-professionals.html
Join us
At UBS, we embrace flexible ways of working when the role permits. We offer different working arrangements like part-time, job-sharing and hybrid (office and home) working. Our purpose-led culture and global infrastructure help us connect, collaborate, and work together in agile ways to meet all our business needs.
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. Together we’re more than ourselves. Ready to be part of #teamUBS and make an impact?
Disclaimer / Policy Statements
UBS is an Equal Opportunity Employer. We respect and seek to empower each individual and support the diverse cultures, perspectives, skills and experiences within our workforce
💡 Quick Summary
Seeking a career-building opportunity? The Tech Support Analyst position is now open for candidates interested in the MIS Executive sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in MIS Executive is a plus.
