Job Description
Key Responsibilities:
a. Website Management and Support:
1. Troubleshoot and resolve technical issues with the company website (built using ReactJS, NextJS, NodeJS, and MongoDB).
2. Monitor website performance and ensure optimal uptime, speed, and user experience.
3. Collaborate with the development team to implement fixes, updates, and new features.
4. Ensure website compliance with SEO best practices and maintain integrations like Google Analytics and Facebook Pixel.
b. System Integration and Workflow Optimization:
1. Manage and maintain integrations with platforms such as Aisensy, Zoho CRM, and Zapier.
2. Create, test, and optimize automated workflows to streamline operations.
3. Diagnose and resolve API connectivity issues or other integration-related challenges.
4. Work with third-party tools and services, including payment gateways (Razorpay, PayPal) and live chat tools like Zendesk.
c. Technical Support and Troubleshooting:
1. Provide day-to-day support to internal teams for technical queries and system-related issues.
2. Identify, analyze, and resolve system bugs or glitches promptly.
3. Escalate unresolved issues to vendors or higher-level technical support teams as needed.
d. Maintenance and Security:
1. Conduct regular audits to ensure system security, performance, and data integrity.
2. Monitor and update software, tools, and plugins to prevent compatibility issues.
3. Implement best practices for data security and backup protocols.
e. Reporting and Documentation:
1. Maintain detailed documentation for system configurations, troubleshooting procedures, and workflow setups.
2. Prepare periodic reports on website performance, system uptime, and issue resolution timelines.
3. Document user guides and FAQs to assist team members in utilizing systems effectively.
If you have a strong background in tech support, system integrations, and product management, we want to hear from you! Apply now to join Rudralife and be a part of our dynamic and innovative team.
a. Website Management and Support:
1. Troubleshoot and resolve technical issues with the company website (built using ReactJS, NextJS, NodeJS, and MongoDB).
2. Monitor website performance and ensure optimal uptime, speed, and user experience.
3. Collaborate with the development team to implement fixes, updates, and new features.
4. Ensure website compliance with SEO best practices and maintain integrations like Google Analytics and Facebook Pixel.
b. System Integration and Workflow Optimization:
1. Manage and maintain integrations with platforms such as Aisensy, Zoho CRM, and Zapier.
2. Create, test, and optimize automated workflows to streamline operations.
3. Diagnose and resolve API connectivity issues or other integration-related challenges.
4. Work with third-party tools and services, including payment gateways (Razorpay, PayPal) and live chat tools like Zendesk.
c. Technical Support and Troubleshooting:
1. Provide day-to-day support to internal teams for technical queries and system-related issues.
2. Identify, analyze, and resolve system bugs or glitches promptly.
3. Escalate unresolved issues to vendors or higher-level technical support teams as needed.
d. Maintenance and Security:
1. Conduct regular audits to ensure system security, performance, and data integrity.
2. Monitor and update software, tools, and plugins to prevent compatibility issues.
3. Implement best practices for data security and backup protocols.
e. Reporting and Documentation:
1. Maintain detailed documentation for system configurations, troubleshooting procedures, and workflow setups.
2. Prepare periodic reports on website performance, system uptime, and issue resolution timelines.
3. Document user guides and FAQs to assist team members in utilizing systems effectively.
If you have a strong background in tech support, system integrations, and product management, we want to hear from you! Apply now to join Rudralife and be a part of our dynamic and innovative team.
💡 Quick Summary
Seeking a career-building opportunity? The Tech Support Specialist – System Integrations position is now open for candidates interested in the Work from home Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.