Job Description
Position: Technical Account Manager
Location: REMOTE
Duration: 12+ Months
Willingness to travel approximately 25%
We are looking for experienced Technical Account Managers to join us on our journey to oversee and address our customers’ technical needs and make customer success #1 priority. As a Technical Account Manager, you will be using your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of Ui Path suite of products.
Job Responsibilities
• Advocate for customer needs to overcome adoption blockers and drive new feature
development with Product.
• Lead across multiple work streams and teams to maintain customer momentum. The
Technical Account Manager will be an extended part of client’s technical team ensuring
automation solutions are running effectively.
• Serve as a technical contact and augment our customer support teams. Assist customers
in resolving their technical challenges including provision of infrastructure installation,
upgrade planning and oversight.
• Develop strategic relationships with key stakeholders to understand customer’s business needs and desired outcomes.
• Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions.
• Assist in technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries on time Proactively engage and influence your
customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.
• Provide Ui Path platform infrastructure, installation and upgrade planning, guided
assistance, and troubleshooting.
• Perform quarterly health checks and business reviews.
• Assist in technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries on time.
• Hold educational and informational training sessions to enable our clients to use Ui Path
products effectively.
Desired Qualification & Experience
• Minimum of 7 years of professional experience in technical customer-facing roles
• Background in programming, preferably .NET. Prior experience as Ui Path Solution
Architect will be a big plus
• Previous experience with UiPath and its products suite such as DU, Insights, AI Fabric,
Automation Hub etc
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Prior experience in technical support or technical consulting
• Experience in one or more of the following is desirable: Windows and Linux server
infrastructure, IT, network troubleshooting, and security
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Computer Science degree (or equivalent)
Location: REMOTE
Duration: 12+ Months
Willingness to travel approximately 25%
We are looking for experienced Technical Account Managers to join us on our journey to oversee and address our customers’ technical needs and make customer success #1 priority. As a Technical Account Manager, you will be using your technical, communication and collaboration skills to help our customers achieve their full potential through the adoption of Ui Path suite of products.
Job Responsibilities
• Advocate for customer needs to overcome adoption blockers and drive new feature
development with Product.
• Lead across multiple work streams and teams to maintain customer momentum. The
Technical Account Manager will be an extended part of client’s technical team ensuring
automation solutions are running effectively.
• Serve as a technical contact and augment our customer support teams. Assist customers
in resolving their technical challenges including provision of infrastructure installation,
upgrade planning and oversight.
• Develop strategic relationships with key stakeholders to understand customer’s business needs and desired outcomes.
• Act as a technical advisor to customers while performing code reviews, infrastructure scaling guidance and holding preventive care sessions.
• Assist in technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries on time Proactively engage and influence your
customers, providing embedded technical advisory and guiding the technical maturity of your customers' automation programs to help them achieve their objectives and elevate their line of sight as to what can be achieved.
• Provide Ui Path platform infrastructure, installation and upgrade planning, guided
assistance, and troubleshooting.
• Perform quarterly health checks and business reviews.
• Assist in technical support for customers to support pre-sales and post-sales processes.
• Address all product-related queries on time.
• Hold educational and informational training sessions to enable our clients to use Ui Path
products effectively.
Desired Qualification & Experience
• Minimum of 7 years of professional experience in technical customer-facing roles
• Background in programming, preferably .NET. Prior experience as Ui Path Solution
Architect will be a big plus
• Previous experience with UiPath and its products suite such as DU, Insights, AI Fabric,
Automation Hub etc
• SaaS and Cloud technical background with hands-on experience in digital technologies
• Prior experience in technical support or technical consulting
• Experience in one or more of the following is desirable: Windows and Linux server
infrastructure, IT, network troubleshooting, and security
• Strong analytical and problem-solving skills
• Self-motivated, proactive team player with innovative ideas to inspire customer loyalty
and adoption
• Diplomacy, tact, and poise under pressure when working with customers and partners
• Excellent verbal and written communication skills - English fluency is required
• Computer Science degree (or equivalent)
💡 Quick Summary
Seeking a career-building opportunity? The Technical Account Manager |Must Have UIPath Exp position is now open for candidates interested in the Work from home Jobs sector. This role in New York City offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
