Job Description
Job Description:
Overview.
(Bank of America overview, BA Continuum India overview, Business Overview) Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services
We are committed to attracting and retaining top talent across the globe to ensure our continued success
Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most
This purpose defines and unites us
Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview.
Global Service Desk is responsible for providing front-line IT support via chat, web and voice calls to handle incidents with technical knowledge and ability to remotely connect into a user's machine.
Job Description .
Client-facing level one technology support role for a global user-base
Role involves basic troubleshooting of Microsoft applications and proprietary systems
This request is to backfill for resource who is transferring effective to another function
This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
Responsibilities.
To understand the issues experienced by the business users
To provide accurate troubleshooting steps and resolve the Tech issues for the business users
To ensure prompt assistance within the defined timeline
To maintain Ticket/Chat/Call Quality
To ensure process SLAs are met
To identify risks and process gaps
To remain compliant and highlight any risk issue identified
Requirements.
Education: Minimum Bachelor's degree
Certification: ITIL Desirable
Experience range: 4 - 5 years of relevant experience
Foundational skills:
Overview.
(Bank of America overview, BA Continuum India overview, Business Overview) Bank of America is one of the world's leading financial institutions, serving individual consumers, small and middle market businesses and large corporations with a full range of banking, investing, asset management and other financial and risk management products and services
We are committed to attracting and retaining top talent across the globe to ensure our continued success
Along with taking care of our customers, we want to be the best place for people to work and aim at creating a work environment where all employees have the opportunity to achieve their goals
We are a part of the Global Business Services which delivers technology and operations capabilities to Bank of America lines of business (LOB) and enterprise functions
Our employees help our customers and clients at every stage of their financial lives, helping them connect to what matters most
This purpose defines and unites us
Every day, we are focused on delivering value, convenience, expertise and innovation for individuals, businesses and institutional investors we serve worldwide
BA Continuum is a nonbank subsidiary of Bank of America, part of Global Business Services in the bank.
Process Overview.
Global Service Desk is responsible for providing front-line IT support via chat, web and voice calls to handle incidents with technical knowledge and ability to remotely connect into a user's machine.
Job Description .
Client-facing level one technology support role for a global user-base
Role involves basic troubleshooting of Microsoft applications and proprietary systems
This request is to backfill for resource who is transferring effective to another function
This resource is necessary to maintain agreed service levels within the Bank of America Service Desk and deliver the capabilities to service our clients.
Responsibilities.
To understand the issues experienced by the business users
To provide accurate troubleshooting steps and resolve the Tech issues for the business users
To ensure prompt assistance within the defined timeline
To maintain Ticket/Chat/Call Quality
To ensure process SLAs are met
To identify risks and process gaps
To remain compliant and highlight any risk issue identified
Requirements.
Education: Minimum Bachelor's degree
Certification: ITIL Desirable
Experience range: 4 - 5 years of relevant experience
Foundational skills:
💡 Quick Summary
Seeking a career-building opportunity? The Technical Analyst | GBS IND position is now open for candidates interested in the Bank Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.