Job Description
Job Description:
Job Description
Individual software professional will get an opportunity to work with Contact Center Voice Production Support team on various technologies like Java, VXML,SCXML etc., and tools like Splunk, Introscope, App Dynamic, Genesys, IVR etc.,. The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
• Production application incident management
• Production problem research and issue resolution
• Sev3 problem ticket tracking and closure activities
• Review production changes, setup/update monitoring for changes
• Improve application stability and reduce noise/errors
• Release & deployment support
• Communicate with peers and supervisors routinely, document work, meetings, and decisions
Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: Not Mandatory (Genesys Certifications is a definite Plus)
Experience Range: 5–10 Years (based on the Band/Sub-band requirements)
Mandatory skills: Genesys, Aspect, VXML, JAVA, JAVA SCRIPT
Technology
• Extensive experience in with Genesys Call routing using IRD and Composer (SCXML).
• ECMA Script/ JAVA Script / XML / VXML
• Genesys Framework 8.X , Aspect, UIP
• Experience with user administration on Genesys
• Interactive Voice Response (IVR) systems mainly GVP.
Programming Languages & Tools
• Programming knowledge of Java, VXML etc.
• Good understanding of SDLC process
• Understanding of regular expressions.
• Ability to understand SCXML is a definite plus.
• Ability to understand and analyze GVP logs(RM and MCP) to identify issues.
• Understanding of Linux and Unix environment & commands -Required to effectively work on the issues
• Should have excellent analytical and problem solving skills
• Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
• Organizational and Multi-tasking skills
Desired skills:
• Genesys, GVP, Splunk, App Dynamics
Work Timings: General Shift (10:30 a.m. to 07:30 p.m
Job Description
Individual software professional will get an opportunity to work with Contact Center Voice Production Support team on various technologies like Java, VXML,SCXML etc., and tools like Splunk, Introscope, App Dynamic, Genesys, IVR etc.,. The primary responsibility is to ensure application stability and availability, incident management, Release support and to drive continuous process improvements and innovation to bring down cost of IT operations.
The ideal candidate must be highly self-motivated, proactive, attention to detail, good mentor & leader with strong communication & management skills to interact with partners and Other Prod Support teams like L1, L2, L3, Application and Business stakeholders as required. Ability to think of process improvements to improve platform stability and resiliency.
Responsibilities
• Production application incident management
• Production problem research and issue resolution
• Sev3 problem ticket tracking and closure activities
• Review production changes, setup/update monitoring for changes
• Improve application stability and reduce noise/errors
• Release & deployment support
• Communicate with peers and supervisors routinely, document work, meetings, and decisions
Requirements
Education: B.E. / B. Tech/M.E. /M. Tech/B.Sc./M.Sc./BCA/MCA (prefer IT/CS specialization)
Certifications, If Any: Not Mandatory (Genesys Certifications is a definite Plus)
Experience Range: 5–10 Years (based on the Band/Sub-band requirements)
Mandatory skills: Genesys, Aspect, VXML, JAVA, JAVA SCRIPT
Technology
• Extensive experience in with Genesys Call routing using IRD and Composer (SCXML).
• ECMA Script/ JAVA Script / XML / VXML
• Genesys Framework 8.X , Aspect, UIP
• Experience with user administration on Genesys
• Interactive Voice Response (IVR) systems mainly GVP.
Programming Languages & Tools
• Programming knowledge of Java, VXML etc.
• Good understanding of SDLC process
• Understanding of regular expressions.
• Ability to understand SCXML is a definite plus.
• Ability to understand and analyze GVP logs(RM and MCP) to identify issues.
• Understanding of Linux and Unix environment & commands -Required to effectively work on the issues
• Should have excellent analytical and problem solving skills
• Good documentation skills – Required to close the tickets and/or send updates/reports to various stakeholders
• Organizational and Multi-tasking skills
Desired skills:
• Genesys, GVP, Splunk, App Dynamics
Work Timings: General Shift (10:30 a.m. to 07:30 p.m
💡 Quick Summary
Seeking a career-building opportunity? The Technical Analyst II| GBS position is now open for candidates interested in the Bank Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
