Job Description:

About Us

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Global Business Services

Global Business Services delivers Technology and Operations capabilities to Lines of Business and Staff Support Functions of Bank of America through a centrally managed, globally integrated delivery model and globally resilient operations.

Global Business Services is recognized for flawless execution, sound risk management, operational resiliency, operational excellence and innovation.

In India, we are present in five locations and operate as BA Continuum India Private Limited (BACI), a non-banking subsidiary of Bank of America Corporation and the operating company for India operations of Global Business Services.

Process Overview*

Technology Infrastructure Production Support, part of the Global Technology & Operations organization, consists of more than 6,600 employees worldwide. With a presence in more than 35 countries, TI designs, builds and operates end-to-end technology infrastructure solutions and manages critical systems and platforms across the bank. TI delivers industry-leading infrastructure products and services to the company’s employees, customers and clients around the world

Job Description:

The Perimeter Security Consulting engineer will provide subject matter expertise and consulting to high-profile projects, services, and strategic initiatives to achieve targeted objectives and protect the firm. The Individual must possess the ability to analyze and understand a variety of existing and evolving business requirements, interface with technology engagement teams and provide best in class Firewall/IDS/Threat solutions that align to meet business and technology requirements.

Must be a strong engineering minded individual with polished collaboration, written, and communication skills and a proven track record interacting with various levels of management, clients, and technical team members in delivering Perimeter and Threat technical solutions.

Responsibilities:

Primary responsibilities will be to provide technical consulting for Firewall, IDS and Threat Prevention (Web Proxy) solutions, traffic analysis and discovery, reporting and firewall rule discovery and design. In addition, as a Level 3 point of escalation, technical support for complex change implementations and operations incidents in collaboration with operations teams, service request fulfillment teams, release and deployment and lifecycle management teams; as well as perimeter architecture teams.

This highly dynamic position will require the ability to manage multiple technical project engagements requiring the candidate to be a team player that can also work independently to manage multiple deadlines, priorities among a diverse set of applications and requirements.

Requirements:

Job Posting Title:

Production Services Specialist - GBS IND

Education*:
• Bachelor degree in Engineering or Computer Science (Master’s degree preferred)

Certifications*:

NA

Experience Range*:

8+ Years of experience

Foundational Skills
• At least 5+ years of experience directly managing and/or supporting network firewalls, IDS, or network security technologies.
• Experience on network firewalls including Fortinet, Checkpoint or Juniper models and network web proxy or Content Filtering including McAfee WebGateway and Bluecoat/Symantec proxies.
• Experience with FortiManager, FortiAnalyzer, and Check Point Provider 1 Management Systems (Smartview Manager and Tracker).
• Intrusion Detection/Prevention Systems including TippingPoint.
• Strong expertise in networking and network security protocols including HTTP, HTTPS, SSH, FTP, Socks, PAC files, DNS, NTP, ANYCAST services, and others.
• Experience reporting, searching and or dashboarding data in Splunk.
• Use of firewall rule management tools including Firemon, Skybox or similar is highly desired.
• Advanced networking troubleshooting skills and incident triaging including taking and analyzing traffic packet captures, policy research, traffic logs and system log reviews.
• Strong analytical, troubleshooting and problem solving skills and ability to collaborate with other technical areas to define complex configuration designs.
• Experienced in Incident support, including managing high severity/urgent incidents, incident triaging with other network teams and vendors.
• Excellent customer facing communication skills for customer support and knowledge of ITIL best practices.
• Must be able to communicate at different organizational levels including senior management to provide status updates, deliver requirements and report details at the correct level.
• Leadership skills during technical troubleshooting and incident triaging with strong analytical skills

Desired Skills:
• B.S. degree in Computer Science, Engineering, Business, or equivalent preferred with at least 5+ years of proven experience in Network Security or CyberSecurity environments.
• Ability to manage and manipulate large data sets, databases, and reports with high attention to details and data accuracy.
• Experience with automation and scripting skills on Python or similar is a plus.
• Experience in Web Content filtering and Threat Prevention technologies such as Bluecoat Proxies, McAfee WebGateway proxies, F5 LTM, F5 SSLO, FireEye, Vontu, McAfee DLP, VMWare NSX defender or similar solutions is highly desired.
• Knowledge of web connectivity and proxying technologies, WCCP, ******** or transparent proxy, reverse proxy, is a plus.
• Experience with ITIL processes such as change management, request management and incident management.
• Knowledge of authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active Directory.
• At least one professional level certification in Web Content filtering technologies, Network Security or Networks such as CCNA Security, CCNP, BCCPA, BCCPP, CISSP, CCSP, CEH, is desirable.

Work Timings*:

2pm to 11pm

6.30am to 3.30pm

Job location: Hyderabad, Chennai