Job Description
SFM provides an equitable, inclusive, and growth-focused environment for our staff. We're committed to providing a positive workplace where every individual's uniqueness is embraced, respected and valued.
Why Choose SFM?
At SFM, you’ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you’re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!
What You’ll Have at SFM:
Progressive, flexible work arrangements with benefits such as:
A company-wide 4-day work week—a first in our industry
Hybrid work model
Flex-time arrangements
30-day per year allowance to work from anywhere, globally
Car charging stations on premises.
RRSP employer match program.
Discounted employee pricing on products from the brands we distribute.
Extended health benefits.
A place at an organization that has perennially achieved status among Canada’s Best Managed Companies.
Job Statement
As a Technical Application Specialist, you will be the primary point of contact for the design, training, and support of SFM's assigned Systems Integration brands. You will also deliver professional services to our clients. The ideal candidate has strong experience and education in Systems Integration. This role requires close collaboration with our CI Sales divisions, internal teams, customers, and external partners and manufacturers.
Responsibilities
Pre-sale services such as designing AV solutions, creation of technical drawings, equipment qualification and alternate product recommendations, creation of bill of material for Brand Managers or Sales Representatives, development of documentation for presentations, product demonstrations, etc.
AV Systems networking, programming, and controls
Post-sale services such as assisting customers remotely (phone, e-mail, Web conference) and on occasion directly on-site to provide technical assistance for systems and equipment debugging/troubleshooting (software and hardware)
Project Commissioning
Working in collaboration with our Service department as needed
Troubleshoot urgent requests as quickly as possible
Planning, assembling, and programming AV product demonstrations. These demonstrations may take place at SFM, at regional trade shows or directly at customer’s location
Assisting Sales Representatives by providing technical product presentations to customers, end-users, or consultants
Conducting competitive product analysis under a defined time frame
Stay current on products and technologies through ongoing training, webinars, and industry publications
Interacting with our manufacturer’s technical services and maintain a professional, courteous, and effective relationship at all time
Attending international trade shows in order to receive technical training, meet our manufacturers and customers, assess competitive products, or qualify new business opportunities
Qualifications
Experience and knowledge in the Systems integration market
Strong technical skills including audio signal flow, audio gain structure, sound reinforcement, DSP, paging systems, voice & video over IP standards, soft conferencing applications, audio conference systems, control systems, BYOD systems, video projection, etc.
At least 3-5 years of AV experience as a System Designer, Project Manager, programmer, or technician
Understanding of network routing and switching environments. Knowledge of multicast/unicast transport traffic and protocols. The candidate must demonstrate experience in the implementation of AV devices on networks
College or undergraduate degree in Audio Visual, Telecommunication, Electronics, Networking, similar, or equivalent work experience
Knowledge of Microsoft and Apple operating systems for computers and mobile devices, MS Office, Visio, AutoCAD, Salesforce (an asset)
Profile Requirements
Geared toward customer service
Strong communication skills
Dynamic, inquisitive, resourceful, autonomous, responsible, patient, and positive
A valid driver’s license and valid passport are required
Assets
Multilingual
Microsoft Teams certifications, Zoom certifications, Google Meet certifications
SFM product certifications such as: Shure, Bosch, LEA, Netgear, Just Add Power, RTI, etc.
Any other product certifications from our industry such as: Crestron, AMX, Extron, Q-SYS, Symmetrix, Biamp, etc.
Experience in Pro audio, video, lighting, or broadcast
What We Do
SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team!
If you have these qualities and would like to join our team, we’d love to hear from you! If this position isn’t for you, and you know of someone who would be interested, we invite you to forward this position to them.
SFM has been awarded Canada’s Best Managed Companies, an internationally recognized and leading business management award by Deloitte for five consecutive years running.
Why Choose SFM?
At SFM, you’ll get to play a part in a stimulating industry that sits at the intersection of art, communication, and technology. You will be surrounded by a team of passionate people that instill everything they do with a contagious vigor. Join our team to learn and contribute to an industry going (and growing) through a transformation where modernization and diversification are key to our success. So, if you’re keen to be heard and empowered, grow your skillset, and are ready to roll up your sleeves and have fun, reach out to us!
What You’ll Have at SFM:
Progressive, flexible work arrangements with benefits such as:
A company-wide 4-day work week—a first in our industry
Hybrid work model
Flex-time arrangements
30-day per year allowance to work from anywhere, globally
Car charging stations on premises.
RRSP employer match program.
Discounted employee pricing on products from the brands we distribute.
Extended health benefits.
A place at an organization that has perennially achieved status among Canada’s Best Managed Companies.
Job Statement
As a Technical Application Specialist, you will be the primary point of contact for the design, training, and support of SFM's assigned Systems Integration brands. You will also deliver professional services to our clients. The ideal candidate has strong experience and education in Systems Integration. This role requires close collaboration with our CI Sales divisions, internal teams, customers, and external partners and manufacturers.
Responsibilities
Pre-sale services such as designing AV solutions, creation of technical drawings, equipment qualification and alternate product recommendations, creation of bill of material for Brand Managers or Sales Representatives, development of documentation for presentations, product demonstrations, etc.
AV Systems networking, programming, and controls
Post-sale services such as assisting customers remotely (phone, e-mail, Web conference) and on occasion directly on-site to provide technical assistance for systems and equipment debugging/troubleshooting (software and hardware)
Project Commissioning
Working in collaboration with our Service department as needed
Troubleshoot urgent requests as quickly as possible
Planning, assembling, and programming AV product demonstrations. These demonstrations may take place at SFM, at regional trade shows or directly at customer’s location
Assisting Sales Representatives by providing technical product presentations to customers, end-users, or consultants
Conducting competitive product analysis under a defined time frame
Stay current on products and technologies through ongoing training, webinars, and industry publications
Interacting with our manufacturer’s technical services and maintain a professional, courteous, and effective relationship at all time
Attending international trade shows in order to receive technical training, meet our manufacturers and customers, assess competitive products, or qualify new business opportunities
Qualifications
Experience and knowledge in the Systems integration market
Strong technical skills including audio signal flow, audio gain structure, sound reinforcement, DSP, paging systems, voice & video over IP standards, soft conferencing applications, audio conference systems, control systems, BYOD systems, video projection, etc.
At least 3-5 years of AV experience as a System Designer, Project Manager, programmer, or technician
Understanding of network routing and switching environments. Knowledge of multicast/unicast transport traffic and protocols. The candidate must demonstrate experience in the implementation of AV devices on networks
College or undergraduate degree in Audio Visual, Telecommunication, Electronics, Networking, similar, or equivalent work experience
Knowledge of Microsoft and Apple operating systems for computers and mobile devices, MS Office, Visio, AutoCAD, Salesforce (an asset)
Profile Requirements
Geared toward customer service
Strong communication skills
Dynamic, inquisitive, resourceful, autonomous, responsible, patient, and positive
A valid driver’s license and valid passport are required
Assets
Multilingual
Microsoft Teams certifications, Zoom certifications, Google Meet certifications
SFM product certifications such as: Shure, Bosch, LEA, Netgear, Just Add Power, RTI, etc.
Any other product certifications from our industry such as: Crestron, AMX, Extron, Q-SYS, Symmetrix, Biamp, etc.
Experience in Pro audio, video, lighting, or broadcast
What We Do
SFM is an award-winning* and industry-leading distributor and go-to-market service provider for the pro audio, musical instrument, live entertainment, and media production industries. This means we help ensure that inspiring brands like Shure, QSC, Pioneer DJ, and Casio are well represented in the Canadian market. Our company began over 40 years ago with a passion for the music industry and commitment to our staff and customers, and this continues today. We owe our success to an innovative and flexible approach, as well as the strong connections we build with the people we serve. SFM provides an equitable, inclusive, and growth-focused environment for our staff, and we are looking for highly motivated individuals to join our team!
If you have these qualities and would like to join our team, we’d love to hear from you! If this position isn’t for you, and you know of someone who would be interested, we invite you to forward this position to them.
SFM has been awarded Canada’s Best Managed Companies, an internationally recognized and leading business management award by Deloitte for five consecutive years running.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Application Specialist – Systems Integration position is now open for candidates interested in the Refrigerator & AC Technician Jobs sector. This role in Dorval offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Refrigerator & AC Technician Jobs is a plus.
