Job Description
Job description
We are seeking a highly experienced ServiceNow Technical Architect to lead the design and implementation of best-in-class solutions. The ideal candidate will have a strong understanding of Salesforce Service Cloud and be able to leverage their expertise in workflow automation, customer service excellence, and enterprise-level architecture.
The successful candidate will maintain skills and certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Key Responsibilities:
Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
Think big but start small.
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Requirements:
Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
We are seeking a highly experienced ServiceNow Technical Architect to lead the design and implementation of best-in-class solutions. The ideal candidate will have a strong understanding of Salesforce Service Cloud and be able to leverage their expertise in workflow automation, customer service excellence, and enterprise-level architecture.
The successful candidate will maintain skills and certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Key Responsibilities:
Maintain skills/certifications on CSM (Customer Service Management) and/or FSM (Field Services Management) and/or Industry product offerings such as Telecommunications, Financial Services, HealthCare and Life Sciences for Customer Workflows.
Design and architect ServiceNow solutions that align with business needs and industry best practices, with a strong focus on service management, customer service, workflow automation, and user experience.
Partner with business stakeholders and executives to understand short-term and long-term business goals and priorities.
Proactively analyze current state and identify new options for improving ways of working to achieve/exceed business results.
Think big but start small.
Making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.
Requirements:
Certifications in Salesforce (e.g., Service Cloud Consultant, Architect) and/or ServiceNow (e.g., Certified System Administrator, Certified Application Developer) are required.
Industry domain expertise in any of: Telecommunications, Banking/Financial Services, Healthcare, Manufacturing, Government, Field Services, Procurement, etc.
At least 8 years of consultation and/or configuration experience related to implementing complex, highly configurable Salesforce solutions.
Minimum of 5 years of experience developing enterprise architectures and technical roadmaps with integrations with Customer Facing Portals, Core Case Management Systems, Transactional Based Systems, Document Management Platforms, Data Warehouses, etc.
💡 Quick Summary
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Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Architect / Interior Designer Jobs is a plus.