Job Description
Job ID: 1588+0
Required Travel :Minimal
Managerial - No
Location: :India-Pune (Amdocs BPO)-Amdocs Site
Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence
Prioritize, plan, and assign tasks to team members based on ability/focus for the day
What will your job look like?
• You will be responsible for creation & implementation of domain training plan to reduce learning curve of New Hires.
• Responsible for identifying solution of complex process problems / Identifying opportunity of Process improvement and streamlining of existing process.
• Drive process changes with briefings and trainings and workshops, document business process descriptions and carry out business analysis and workflow analysis
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
All you need is...
• 6 years of relevant industry experience
• Excellent communication skills and ability to respond to customer queries quickly
• Ability to understand business needs and manage 24X7 shifts
• Good hands-on technical knowledge
• Excellent domain knowledge in incident handling, production management, and audit processes
• Experience in a complex global, matrix organization working across multiple time zones
• Experience in working in ambiguous situations, working under pressure, and flexible work hours
• Production-oriented with a sense of urgency and sensitive to production requirements.
Why you will love this job:
• You will have a wide scope of activities
• You will have excellent products and solutions to support
• You will have scope for professional development
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
Required Travel :Minimal
Managerial - No
Location: :India-Pune (Amdocs BPO)-Amdocs Site
Who are we?
If you’re a smartphone user then you are part of an ever more connected and digital world. At Amdocs, we are leading the digital revolution into the future. From virtualized telecommunications networks, Big Data and Internet of Things to mobile financial services, billing and operational support systems, we are continually evolving our business to help you become more connected. We make sure that when you watch a video on YouTube, message friends on SnapChat or send your images on Instagram, you get a great service anytime, anywhere, and on any device. We are at the heart of the telecommunications industry working with giants such as AT&T, Vodafone, Telstra and Telefonica, helping them create an amazing new world for you where technology is being used in amazing new ways every single day.
In one sentence
Prioritize, plan, and assign tasks to team members based on ability/focus for the day
What will your job look like?
• You will be responsible for creation & implementation of domain training plan to reduce learning curve of New Hires.
• Responsible for identifying solution of complex process problems / Identifying opportunity of Process improvement and streamlining of existing process.
• Drive process changes with briefings and trainings and workshops, document business process descriptions and carry out business analysis and workflow analysis
• To actively monitor project risks to foresee/identify potential problems and proactively identify solutions to address in advance.
• To identify trends and process variations as part of establishing a continuous improvement monitoring system.
• To support the delivery of better value and greater efficiency through the identification and elimination of unnecessary complexity within business processes and identification of better ways of working.
All you need is...
• 6 years of relevant industry experience
• Excellent communication skills and ability to respond to customer queries quickly
• Ability to understand business needs and manage 24X7 shifts
• Good hands-on technical knowledge
• Excellent domain knowledge in incident handling, production management, and audit processes
• Experience in a complex global, matrix organization working across multiple time zones
• Experience in working in ambiguous situations, working under pressure, and flexible work hours
• Production-oriented with a sense of urgency and sensitive to production requirements.
Why you will love this job:
• You will have a wide scope of activities
• You will have excellent products and solutions to support
• You will have scope for professional development
Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce
💡 Quick Summary
Seeking a career-building opportunity? The Technical Business Operations Specialist| Lead |Voice|Non position is now open for candidates interested in the BPO Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.