Job Description
Location
Canberra ACT•Hybrid work
Full job description
Please note, to be successful in this role you must be an Australian Citizen and able to achieve a Baseline or NV1 security clearance.
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
As a Technical Consultant specialising in Dynamics 365 Customer Engagement (D365 CE) you will be responsible for delivering high-quality technical services and support to clients. In this role you’ll be across multiple client accounts responsible for the delivery of application enhancements as well as a support escalation point for an experienced Level 2 application support team. As the Technical Consultant, you will be confident in your technical abilities and comfortable to articulate solutions when engaging with customers in a commercially savvy and professional manner.
Our office is based in Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll bring
Able to show extensive experience with D365 CE
Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, PowerPages Portals, PowerAutomate Flows, Copilot Studio, PowerPlatform Canvas Apps experience highly desirable
Strong development experience with Microsoft technologies including .NET C#, ASP.NET, JavaScript, TypeScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies.
Working knowledge of data migration methods
Advanced understanding of integration concepts
Experience in the range of typical delivery methodologies
Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 CE and in the wider context of integrated business platforms
Ability to manage your time effectively in a self-driven agile environment
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
Canberra ACT•Hybrid work
Full job description
Please note, to be successful in this role you must be an Australian Citizen and able to achieve a Baseline or NV1 security clearance.
Our purpose
Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
Our Why
Datacom works with organisations and communities across Australia and New Zealand to make a difference in people’s lives and help organisations use the power of tech to innovate and grow
About the Role (your why)
As a Technical Consultant specialising in Dynamics 365 Customer Engagement (D365 CE) you will be responsible for delivering high-quality technical services and support to clients. In this role you’ll be across multiple client accounts responsible for the delivery of application enhancements as well as a support escalation point for an experienced Level 2 application support team. As the Technical Consultant, you will be confident in your technical abilities and comfortable to articulate solutions when engaging with customers in a commercially savvy and professional manner.
Our office is based in Canberra. We like to bring people together in person when we can, but we are mindful of the benefits of working from home for work/ life balance. We therefore leave it to you and the team you join to figure out what works best!
What you’ll bring
Able to show extensive experience with D365 CE
Solid knowledge of the application of Customer Service, Sales and Marketing while Field Service, PowerPages Portals, PowerAutomate Flows, Copilot Studio, PowerPlatform Canvas Apps experience highly desirable
Strong development experience with Microsoft technologies including .NET C#, ASP.NET, JavaScript, TypeScript, JQuery, HTML5, REST, Web API/Services, SSIS and Azure technologies.
Working knowledge of data migration methods
Advanced understanding of integration concepts
Experience in the range of typical delivery methodologies
Strong communication skills, particularly the ability to be an active contributor in customer workshops. Experience and comfort in establishing working rapport with business and technical customers.
Experience gathering technical requirements, solutioning and producing quality technical designs, both within Dynamics 365 CE and in the wider context of integrated business platforms
Ability to manage your time effectively in a self-driven agile environment
Why join us here at Datacom?
Datacom is one of Australia and New Zealand’s largest suppliers of Information Technology professional services. We have managed to maintain a dynamic, agile, small business feel that is often diluted in larger organisations of our size. It's our people that give Datacom its unique culture and energy that you can feel from the moment you meet with us.
We care about our people and provide a range of perks such as social events, chill-out spaces, remote working, flexi-hours and professional development courses to name a few. You’ll have the opportunity to learn, develop your career, connect and bring your true self to work. You will be recognised and valued for your contributions and be able to do your work in a collegial, flat-structured environment.
We operate at the forefront of technology to help Australia and New Zealand’s largest enterprise organisations explore possibilities and solve their greatest challenges, so you will never run out of interesting new challenges and opportunities.
We want Datacom to be an inclusive and welcoming workplace for everyone and take pride in the steps we have taken and continue to take to make our environment fun and friendly, and our people feel supported.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Consultant - D365 CE position is now open for candidates interested in the Technician Jobs sector. This role in Canberra offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
