Responsibilities
• Research, outline, write, and edit content, working closely with various departments to understand project requirements
• Gather information from subject-matter experts and develop, organize, and write procedure manuals, technical specifications, and process documentation
• Work with development and support leads to identify documentation repositories, revise and edit, and determine best solutions for data compilation and centralized storage
• Research, create, and maintain information architecture templates that adhere to organizational and legal standards and allow for easy data migration
• Develop content in alternative media forms for maximum usability, with consistent voice across all documentation

Required skills and qualifications

Two or more years of experience as an effective technical writer

Proven ability to quickly learn and understand complex subject matter

Experience in writing documentation and procedure manuals for various audiences

Superb written communication skills, with a keen eye for detail

Experience in working with engineers to improve user experience (ex: design, UI), refine content, and create visuals and diagrams for technical support content

Ability to handle multiple projects simultaneously

Firm understanding of SDLC (systems development lifecycle)

Previous experience in software development

Professional certification (ex: Society for Technical Communication)

Experience in using XML tools to create documentation

Ability to present complex data in clear, concise text.

Ability to meet deadlines and to work independently.

Ability to edit and proofread work of colleagues