Job Description
Job no: 573967
Work type: Full Time
Location: Nelson
Categories: Sales
We have one permanent role available for 40 hours per week in our Harvey Norman Nelson Store located at 69 Saint Vincent Street, Toi Toi, Nelson. This role works on a rotating roster as our business operates 7 days a week.
About the Role
This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us.
Some key tasks will include:
Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals.
Drive sales of Tech2Home services within the sales team, tech bay and with customers.
Process all returns and faulty products correctly and despatch for repair, replacement or credit.
Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly.
Undertake cashiering and sales duties as required.
Complete trainings and attend employee meetings in relation to product knowledge and compliance requirements.
Follow all customer service standards within customer premises and all requirements are met including with respect to privacy.
Ensure all company procedure and policies are being followed, including workplace health and safety requirements.
Other duties as reasonably directed including stocktake preparation and execution.
About You
We are looking for a technical expert who can provide great customer service.
Some attributes we are looking for include:
Technical understanding of computers and computer products.
Customer service skills.
Current, full NZ Drivers Licence.
Retail experience desirable.
IT certifications or qualifications desirable.
Able to work weekends and public holidays are a requirement
About Us
Harvey Norman was introduced to New Zealand in 1997, since then we have become a household name, with over 45 stores nationwide plus offsite warehouses, commercial offices and the Auckland Support Office. Our diverse team is made up of over 2000 individuals who each bring a uniquely dynamic expertise to the workforce. Harvey Norman continues to grow throughout New Zealand with new stores opening each year and our team grows with us.
We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service. Here at Harvey Norman we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business. This is your opportunity to learn from the best and grow to be one of the best!
About the benefits
Our staff make our brand amazing and over the last 25+ years have built our business into one of NZ’s leading retailers. Working with us means you get access to some exclusive staff perks, including:
Discounted; gym membership, eye care, dental care and banking products.
Exclusive staff discounts on our products.
Access to Employee Assistant Programme Services (Raise).
The pay rate for this position is $26.50 per hour, with the potential to earn commission estimated between $150 - $200 per week, based on sales performance
Long service recognition at each of your 5-year milestones.
At Harvey Norman it’s never just a job, it’s a career. If you’re the kind of person who’s dedicated, people-oriented, loves tackling new challenges and has an interest in retail, you’re perfect for us. You’ll be encouraged to show your entrepreneurial side and, if the opportunity arises, explore a role you feel best suits your skill set.
Don’t miss this opportunity, !
Advertised: 18 Mar 2026 New Zealand Daylight Time
Work type: Full Time
Location: Nelson
Categories: Sales
We have one permanent role available for 40 hours per week in our Harvey Norman Nelson Store located at 69 Saint Vincent Street, Toi Toi, Nelson. This role works on a rotating roster as our business operates 7 days a week.
About the Role
This role installs software and hardware for customers both in the Techbay and customer homes providing a positive experience for all customers. Training will be provided on our systems and machinery to ensure you are fully supported when you start with us.
Some key tasks will include:
Troubleshoot, diagnose and provide solutions to customers on desktop, laptops, tablets, smart phones and other computer peripherals.
Drive sales of Tech2Home services within the sales team, tech bay and with customers.
Process all returns and faulty products correctly and despatch for repair, replacement or credit.
Liaise with suppliers and repair agents to ensure that customers get their products repaired or replaced promptly.
Undertake cashiering and sales duties as required.
Complete trainings and attend employee meetings in relation to product knowledge and compliance requirements.
Follow all customer service standards within customer premises and all requirements are met including with respect to privacy.
Ensure all company procedure and policies are being followed, including workplace health and safety requirements.
Other duties as reasonably directed including stocktake preparation and execution.
About You
We are looking for a technical expert who can provide great customer service.
Some attributes we are looking for include:
Technical understanding of computers and computer products.
Customer service skills.
Current, full NZ Drivers Licence.
Retail experience desirable.
IT certifications or qualifications desirable.
Able to work weekends and public holidays are a requirement
About Us
Harvey Norman was introduced to New Zealand in 1997, since then we have become a household name, with over 45 stores nationwide plus offsite warehouses, commercial offices and the Auckland Support Office. Our diverse team is made up of over 2000 individuals who each bring a uniquely dynamic expertise to the workforce. Harvey Norman continues to grow throughout New Zealand with new stores opening each year and our team grows with us.
We pride ourselves on being a market leader and have a great track record of providing high quality products and outstanding customer service. Here at Harvey Norman we are proud to boast that all our General Managers and retail Store Managers have been promoted from within the business. This is your opportunity to learn from the best and grow to be one of the best!
About the benefits
Our staff make our brand amazing and over the last 25+ years have built our business into one of NZ’s leading retailers. Working with us means you get access to some exclusive staff perks, including:
Discounted; gym membership, eye care, dental care and banking products.
Exclusive staff discounts on our products.
Access to Employee Assistant Programme Services (Raise).
The pay rate for this position is $26.50 per hour, with the potential to earn commission estimated between $150 - $200 per week, based on sales performance
Long service recognition at each of your 5-year milestones.
At Harvey Norman it’s never just a job, it’s a career. If you’re the kind of person who’s dedicated, people-oriented, loves tackling new challenges and has an interest in retail, you’re perfect for us. You’ll be encouraged to show your entrepreneurial side and, if the opportunity arises, explore a role you feel best suits your skill set.
Don’t miss this opportunity, !
Advertised: 18 Mar 2026 New Zealand Daylight Time
💡 Quick Summary
Seeking a career-building opportunity? The Technical customer support specialist position is now open for candidates interested in the Technician Jobs sector. This role in Nelson offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.
