Job Description
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Let’s be honest for a second…
You’ve probably seen a few “Delivery Manager” roles that quietly expect you to still be the smartest technical person in the room.
This isn’t one of those.
This is a people-first delivery leadership role, where your success comes from building and steering a high-performing team across development, SharePoint, and AI, aligning delivery with the business, and making sure work lands the way it’s meant to (without relying on late-night heroics).
You’ll still understand the tech, but your real job is getting the best out of people, creating clarity, and keeping delivery moving forward when things inevitably get messy.
About First Focus
First Focus is Australia’s leading mid-market MSP, with over 15 years of consistent growth and a team of 360+ legends across Australia, New Zealand, and the Philippines.
We’re known for doing things a little differently, less red tape, more trust; less politics, more progress. People here are informed, aligned, supported, and actually rewarded for doing great work.
We take our values seriously, especially Win Together, because delivery only works when everyone’s pulling in the same direction. You’ll see what we mean pretty quickly: https://www.firstfocus.com.au/about-us/
Why this role is worth your time
You’ll lead a multidisciplinary team (dev, SharePoint, AI), with a clear focus on performance, growth, and accountability
You’ll have real influence over how delivery is done, not just tracked
You’ll help shape AI initiatives that actually get used, not just talked about
You’ll work closely with PMs and consultants to create alignment, not friction
You’ll build a team culture where people know what good looks like, and actually hit it
You’ll still stay close to the work, but you won’t be expected to be the deepest technical expert in the room
You’ll lead a team that's big enough to matter, small enough to know everyone’s name
What you’ll be doing
Leading, mentoring, and developing a team of developers, SharePoint engineers, and AI specialists
Creating clarity around priorities, expectations, and what “good delivery” actually looks like
Running regular 1:1s, performance reviews, and career planning (yes, the meaningful kind)
Partnering with Project Managers, Consultants, and the PMO to keep delivery on track
Translating high-level requirements into clear, actionable work for your team
Managing capacity, resourcing, and priorities across multiple workstreams
Identifying risks early and removing blockers before they become “urgent”
Ensuring consistent delivery standards, documentation, and quality across outputs
Supporting the translation of requirements into actionable work, without needing to do the work yourself
Driving practical AI outcomes that integrate into real-world service delivery
Requirements
What you’ll bring
5+ years’ experience leading technical teams in a delivery-focused environment
Proven experience managing multidisciplinary teams (dev, platform, or similar)
Strong operational and delivery management capability
Experience working alongside PMs, consultants, and structured PMO environments
Excellent communication skills, you can translate between tech, business, and humans
A calm, pragmatic approach to problem solving (no drama, just solutions)
Nice to have:
MSP or services-based environment experience
Familiarity with Microsoft 365 or SharePoint ecosystems
Exposure to AI, automation, or workflow platforms
Understanding of modern development and delivery practices (without needing to be hands-on)
What success looks like
A high-performing, engaged team that knows what’s expected and delivers consistently
Projects delivered on time, to scope, without last-minute heroics
Strong collaboration between consultants, PMs, and technical teams
A team that’s engaged, accountable, and actually enjoys working together
Clear visibility across delivery, risks, and capacity
AI and platform initiatives that deliver practical value, not just good intentions
Benefits
Competitive salary package including $170,000 + other benefits
Free access to Uprise, including 1:1 coaching with psychologists or counsellors
Flexible working for real work-life balance
“Never Stop Growing”: 10 paid study days per year, exam fees covered, pay rises for certs (conditions apply)
Weekly internal training and a full learning library
FastTrack mentoring program
MAD (Making a Difference) Council for equality, charity, and environment initiatives
Tesla company car option (yes, really, but conditions apply)
Regular social events and a genuinely great team culture
The important bit
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Ready to apply?
If you’re the kind of person who likes bringing order to complexity, building strong teams, and delivering work that actually lands, we’d love to hear from you.
Let’s be honest for a second…
You’ve probably seen a few “Delivery Manager” roles that quietly expect you to still be the smartest technical person in the room.
This isn’t one of those.
This is a people-first delivery leadership role, where your success comes from building and steering a high-performing team across development, SharePoint, and AI, aligning delivery with the business, and making sure work lands the way it’s meant to (without relying on late-night heroics).
You’ll still understand the tech, but your real job is getting the best out of people, creating clarity, and keeping delivery moving forward when things inevitably get messy.
About First Focus
First Focus is Australia’s leading mid-market MSP, with over 15 years of consistent growth and a team of 360+ legends across Australia, New Zealand, and the Philippines.
We’re known for doing things a little differently, less red tape, more trust; less politics, more progress. People here are informed, aligned, supported, and actually rewarded for doing great work.
We take our values seriously, especially Win Together, because delivery only works when everyone’s pulling in the same direction. You’ll see what we mean pretty quickly: https://www.firstfocus.com.au/about-us/
Why this role is worth your time
You’ll lead a multidisciplinary team (dev, SharePoint, AI), with a clear focus on performance, growth, and accountability
You’ll have real influence over how delivery is done, not just tracked
You’ll help shape AI initiatives that actually get used, not just talked about
You’ll work closely with PMs and consultants to create alignment, not friction
You’ll build a team culture where people know what good looks like, and actually hit it
You’ll still stay close to the work, but you won’t be expected to be the deepest technical expert in the room
You’ll lead a team that's big enough to matter, small enough to know everyone’s name
What you’ll be doing
Leading, mentoring, and developing a team of developers, SharePoint engineers, and AI specialists
Creating clarity around priorities, expectations, and what “good delivery” actually looks like
Running regular 1:1s, performance reviews, and career planning (yes, the meaningful kind)
Partnering with Project Managers, Consultants, and the PMO to keep delivery on track
Translating high-level requirements into clear, actionable work for your team
Managing capacity, resourcing, and priorities across multiple workstreams
Identifying risks early and removing blockers before they become “urgent”
Ensuring consistent delivery standards, documentation, and quality across outputs
Supporting the translation of requirements into actionable work, without needing to do the work yourself
Driving practical AI outcomes that integrate into real-world service delivery
Requirements
What you’ll bring
5+ years’ experience leading technical teams in a delivery-focused environment
Proven experience managing multidisciplinary teams (dev, platform, or similar)
Strong operational and delivery management capability
Experience working alongside PMs, consultants, and structured PMO environments
Excellent communication skills, you can translate between tech, business, and humans
A calm, pragmatic approach to problem solving (no drama, just solutions)
Nice to have:
MSP or services-based environment experience
Familiarity with Microsoft 365 or SharePoint ecosystems
Exposure to AI, automation, or workflow platforms
Understanding of modern development and delivery practices (without needing to be hands-on)
What success looks like
A high-performing, engaged team that knows what’s expected and delivers consistently
Projects delivered on time, to scope, without last-minute heroics
Strong collaboration between consultants, PMs, and technical teams
A team that’s engaged, accountable, and actually enjoys working together
Clear visibility across delivery, risks, and capacity
AI and platform initiatives that deliver practical value, not just good intentions
Benefits
Competitive salary package including $170,000 + other benefits
Free access to Uprise, including 1:1 coaching with psychologists or counsellors
Flexible working for real work-life balance
“Never Stop Growing”: 10 paid study days per year, exam fees covered, pay rises for certs (conditions apply)
Weekly internal training and a full learning library
FastTrack mentoring program
MAD (Making a Difference) Council for equality, charity, and environment initiatives
Tesla company car option (yes, really, but conditions apply)
Regular social events and a genuinely great team culture
The important bit
First Focus welcomes applications from Neurodiverse candidates. We recommend & appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.
Ready to apply?
If you’re the kind of person who likes bringing order to complexity, building strong teams, and delivering work that actually lands, we’d love to hear from you.
💡 Quick Summary
Seeking a career-building opportunity? The Technical Delivery Manager position is now open for candidates interested in the BPO Jobs sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in BPO Jobs is a plus.
