Job Description
Position Overview
The After Sales Technical Engineer is responsible to promote the sale of standard to complex accessories to existing ZwickRoell customers through remote and on-site product and application consulting. He/she provides ZwickRoell India (ZRIN) service personnel with technical support for the promotion and sales of products to existing customers. This role works closely with the in-house After Sales team and Field Service Engineer team. Objectives, responsibilities, prioritization, project definition and administrative matters are defined by the Regional Service Manager (Line Manager).
Job Responsibilities
· Visit existing ZwickRoell customers to understand challenges and needs to consult them on standard to complex solutions
· Coordinate with After Sales and Field Service teams to bring non-duplicating value-add in customer interactions
· Support After Sales team in sales process and in preparing technically complex quotations.
· Provide technical support to After Sales and Field Service Engineers for After Sales activities.
· Support After Sales team with updates in CRM system and provide data as required by the Service Management
· Uses TopSell concepts and processes to assist others in the service team, as well as acting independently in accounts and sales situations, when required.
· Presents technical customer training courses.
· Acts as liaison with sales/customers and ZRX to provide input on product and service improvements.
Fulfil ad-hoc duties and projects assigned by Regional Service Manager.
Education
· Bachelor degree in engineering (Mechanical / Metallurgy)
Job Location
. North/West - Vadodara / Gurugram
. South/East - Chennai / Bangalore
Experience
. 3 to 5 years of experience in sales of material testing machines or other industrial products.
· Working experience in measurement and analytical instruments or materials testing is preferred
Requirements
· Basic knowledge of Materials testing & Materials properties
· Basic knowledge of Hydraulics, Pneumatics, Electrical, Electronics, Hardware & Software
· Experience in pre-sales or after sales of Materials Testing Machines or similar industrial products
· Proficiency with PC software, good knowledge of MS Office and CRM software.
· Strong professional communication skills
· Ability to work independently, goal-oriented and has a flexible approach to work
· Ability to work under pressure
· Willing to travel to attend customer meetings and technical visits
· Willing to undergo continuous re-training
· Possesses a valid driving license
· Proficiency in English language
· Proficiency in a local Indian language and German language would be advantageous
. 50…70% travel requirement within [Northern and Western] or [Southern and Eastern] India
The After Sales Technical Engineer is responsible to promote the sale of standard to complex accessories to existing ZwickRoell customers through remote and on-site product and application consulting. He/she provides ZwickRoell India (ZRIN) service personnel with technical support for the promotion and sales of products to existing customers. This role works closely with the in-house After Sales team and Field Service Engineer team. Objectives, responsibilities, prioritization, project definition and administrative matters are defined by the Regional Service Manager (Line Manager).
Job Responsibilities
· Visit existing ZwickRoell customers to understand challenges and needs to consult them on standard to complex solutions
· Coordinate with After Sales and Field Service teams to bring non-duplicating value-add in customer interactions
· Support After Sales team in sales process and in preparing technically complex quotations.
· Provide technical support to After Sales and Field Service Engineers for After Sales activities.
· Support After Sales team with updates in CRM system and provide data as required by the Service Management
· Uses TopSell concepts and processes to assist others in the service team, as well as acting independently in accounts and sales situations, when required.
· Presents technical customer training courses.
· Acts as liaison with sales/customers and ZRX to provide input on product and service improvements.
Fulfil ad-hoc duties and projects assigned by Regional Service Manager.
Education
· Bachelor degree in engineering (Mechanical / Metallurgy)
Job Location
. North/West - Vadodara / Gurugram
. South/East - Chennai / Bangalore
Experience
. 3 to 5 years of experience in sales of material testing machines or other industrial products.
· Working experience in measurement and analytical instruments or materials testing is preferred
Requirements
· Basic knowledge of Materials testing & Materials properties
· Basic knowledge of Hydraulics, Pneumatics, Electrical, Electronics, Hardware & Software
· Experience in pre-sales or after sales of Materials Testing Machines or similar industrial products
· Proficiency with PC software, good knowledge of MS Office and CRM software.
· Strong professional communication skills
· Ability to work independently, goal-oriented and has a flexible approach to work
· Ability to work under pressure
· Willing to travel to attend customer meetings and technical visits
· Willing to undergo continuous re-training
· Possesses a valid driving license
· Proficiency in English language
· Proficiency in a local Indian language and German language would be advantageous
. 50…70% travel requirement within [Northern and Western] or [Southern and Eastern] India
💡 Quick Summary
Seeking a career-building opportunity? The Technical Engineer| After Sales position is now open for candidates interested in the Technician Jobs sector. This role in haryana offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Technician Jobs is a plus.