Technical Helpdesk Representative

Job description

The Company:

We are seeking customer service representatives with strong communication skills, rapport-building abilities, and a passion for problem-solving. Our client is a leader in global payment solutions.

The Role:

This is a temporary contract position with the opportunity to extend or go permanent. The role involves set shifts, so you'll know your schedule in advance.

Key Responsibilities:

Provide technical customer service over the phone

Troubleshoot technical issues with customers

Log incidents and manage support processes

Requirements:

Solid background in customer service or contact centres

Experience in a call centre environment (preferred)

Previous experience in a customer-focused role (essential)

Strong communication skills – both written and verbal

Excellent system skills and a confident understanding of technology

Problem-solving skills

Clear criminal history and credit check

NZ residency or citizenship

Working Environment:

Join a diverse, fun, and supportive environment with ongoing training. Early February start dates with 3 weeks of paid training. Central Wellington location in a modern office.