Job Description
Job Title - Technical Lead – ServiceNow ITSM (Free Lancing) Job Type - Remote Experience - 8+ Years Job Summary:We are seeking a highly experienced and technically strong ServiceNow Technical Lead – ITSM to lead architecture, design, and development efforts for IT Service Management (ITSM) implementations on the ServiceNow platform. The ideal candidate should possess deep hands-on expertise in core ITSM modules, scripting, integrations, and ServiceNow best practices, along with a proven ability to lead teams and deliver enterprise-grade solutions.Key Responsibilities:Solution Architecture & Platform Design- Lead the technical architecture and solution design for ServiceNow ITSM implementations, ensuring alignment with enterprise ITIL processes.- Architect, configure, and customize core ITSM modules: Incident, Problem, Change, Request, Knowledge, CMDB, Service Catalog, and SLA Management.- Implement ServiceNow Agent Workspace, Service Operations Workspace, and mobile views for ITSM agents.Custom Development & Scripting- Develop and maintain custom components including Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions, Notifications, and Inbound Actions.- Build and optimize workflows using Flow Designer, Workflow Editor, and Scripted Flows.- Customize form views, list layouts, dashboards, and Performance Analytics widgets for ITSM reporting and analytics.Integrations- Integrate ServiceNow with external systems (e.g., Active Directory, monitoring tools, CMDB sources, ticketing systems) using REST/SOAP APIs, Integration Hub, and MID Server.- Build Event Management or auto-ticketing integrations with tools like SolarWinds, Dynatrace, AppDynamics, Nagios, or Splunk if ITOM is in scope.Team Leadership & Governance- Lead and mentor a team of developers and admins in an Agile environment.- Define technical standards, perform code reviews, and enforce platform governance and data model integrity.- Support sprint planning, story grooming, and UAT coordination.Platform Management & Optimization- Manage and support platform upgrades, cloning, patching, and performance tuning activities.- Monitor and resolve platform-related performance and security issues.- Optimize processes using AI Search, Virtual Agent, and Predictive Intelligence (if in use).Required Skills & Qualifications:- 9+ years of ServiceNow platform experience with 4+ years in ITSM module as a technical lead or senior developer.- Deep knowledge of ITSM processes (ITIL v4 aligned) and hands-on implementation of Incident, Problem, Change, Request, Knowledge, CMDB, and Service Catalog.- Expertise in JavaScript, Glide APIs, Scoped Applications, Scripted APIs, and custom app development.- Experience working with ServiceNow Studio, Update Sets, Application Repository, and ATF (Automated Test Framework).- Solid understanding of data models, ACLs, and role-based access control.- Experience with ServiceNow CMDB, Discovery, and/or Service Mapping is a robust plus.- Exposure to DevOps integrations (e.g., Git, Jenkins, Azure DevOps) and CI/CD pipelines is a plus.Preferred Certifications:- ServiceNow Certified System Administrator (CSA) – Mandatory- ServiceNow Certified Implementation Specialist – ITSM – Highly Preferred- ServiceNow Application Developer – Preferred- ITIL v4 Foundation Certification – Advantageous
💡 Quick Summary
Seeking a career-building opportunity? The Technical Lead – Servicenow ITSM (Remote) (Free Lancing) position is now open for candidates interested in the Remote Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.
